John Casey
Wooster,Ohio
Summary
Results-driven professional with over 10 years of experience in account management, process optimization, and client relationship management. Proven track record of driving operational efficiency and exceeding client satisfaction targets. Skilled in collaborating cross-functionally to streamline processes and enhance revenue cycle management. Proficient in utilizing EPIC, UiPath, and other technical tools to meet and exceed customer needs and expectations. Strong commitment to excellence and continuous improvement, demonstrated through successful completion of specialized training programs and implementation of stringent quality control measures. Eager to leverage transferable skills and a proven ability to deliver measurable results in business or technology roles.
Overview
10
10
years of professional experience
Work History
Lead Technical Service Specialist
PRC-Saltillo
Wooster, OH
06.2024 - Current
- Supported various departments by providing guidance and solutions to inquiries.
- Assisted in monitoring department staff by generating reports and communicating findings to service administrative supervisor.
- Executed order entry and invoicing tasks while maintaining accurate records related to claims.
- Engaged with customers through multiple channels and addressed complaints promptly.
- Contributed to continuous improvement initiatives to meet departmental goals.
- Collected and monitored data from phone support and service repairs to ensure accuracy in ERP system and product testing.
CUSTOMER SERVICE
Cleveland Clinic
09.2023 - 06.2024
- Orchestrated customer service initiatives, resulting in a 25% decrease in average response time to inquiries, leading to higher satisfaction levels among clients.
- Collaborated with product and tech teams to automate invoice processing, leading to a 50% decrease in billing errors and a 30% improvement in cash flow management.
- Mastered the use of EPIC and UiPath, contributing to a 30% increase in productivity and exceeding customer expectations.
ACCOUNT SPECIALIST
G&S Bar And Wire
03.2021 - 09.2023
- Implemented a comprehensive quality control program integrating ISO 9001 standards; conducted weekly audits and root cause analyses, leading to a 20% reduction in defects and a 15% increase in customer satisfaction scores.
- Analyzed meticulous production records and swiftly resolved operational issues to sustain peak productivity levels.
- Engaged in continuous professional development, enhancing knowledge through specialized training programs.
PRODUCTION WORKER
G&S Bar And Wire
05.2019 - 05.2021
- Inspected final products for quality compliance and increased productivity standards.
- Documented production data, leading to a 20% improvement in data accuracy and resolving issues promptly to meet productivity goals.
- Participated in specialized training programs, deepening understanding of company products and contributing to a 15% increase in overall productivity.
MACHINE SET UP/BACKUP SUPERVISOR
The Wooster Brush Company
04.2016 - 05.2019
- Supervised and motivated staff, resulting in a 20% increase in team productivity and ensuring adherence to quality control standards.
- Optimized workflow, leading to a 15% reduction in production downtime and suggesting efficiency improvements to meet production targets.
- Conducted machine calibration, optimizing performance and reducing maintenance costs by 10%.
Education
Bachelor of Science -
Bowling Green State University
Bowling Green07-2024
Associate of Arts and science - undefined
Bowling Green State University
Bowling Green06-2022
Skills
- Account Management
- Process Optimization
- Client Relationship Management
- Quality Control
- Data Analysis
- Project Management
- Technical Proficiency in Adobe Acrobat, Microsoft O365, Microsoft Office, EPIC and Unix
- Communication
- Problem Solving
- Team Leadership
Websites
LANGUAGES
English
Timeline
Lead Technical Service Specialist
PRC-Saltillo
06.2024 - Current
CUSTOMER SERVICE
Cleveland Clinic
09.2023 - 06.2024
ACCOUNT SPECIALIST
G&S Bar And Wire
03.2021 - 09.2023
PRODUCTION WORKER
G&S Bar And Wire
05.2019 - 05.2021
MACHINE SET UP/BACKUP SUPERVISOR
The Wooster Brush Company
04.2016 - 05.2019
Associate of Arts and science - undefined
Bowling Green State University
Bachelor of Science -
Bowling Green State University
LINKS
LinkedIn