JOHN CASTANEDA
San Antonio,TX
Summary
Encouraging Leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Facilitator II / IP1
USAA
San Antonio, Texas
09.2020 - Current
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identify, analyze, and manage emerging risks of personal lines insurance policies to advise members with underwriting, rating, and binding complex policies in all 50 states for insurance protection solutions
- Streamlined executive communication by managing emails, phone calls, and managing schedules.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Managing Partner
Chilis Bar & Grill
San Antonio, Texas
08.2012 - 09.2020
- Hired, trained, and developed 100+ internal and external General Managers, Managers, and Shift leaders.
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Showcased mastery and in-depth expertise in financials and P&L reporting by accomplished sales forecasting with less than 5% of error contributing to increased profits year over year
- Integrated team building practices aiding our high-performance team to serve over 250,000 guests a year.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
Education
Bachelor of Business Administration in Cybersecurity -
The University of Texas At San Antonio
San Antonio, Texas12.2024
Skills
- Business Planning
- Business Administration
- Staff Management
- Business Development
- Strategic Planning
- Administrative Support
- Scheduling
Top 5 Strength Finders Qualities
- Competition
- Positivity
- Arranger
- Developer
- Intellection
Accomplishments
- 2 time 5-Star Champion at Chilis achieving top 10% in profits and maintained top 15% of KPI’s each year.
- Earned a “MEE” score of 100% 6 times in a row for leader satisfaction, highest in the firm.
- Mastery of OZ Principles leadership techniques in Training, Motivation, Accountability & Culture.
- 4-time USAA Made for Excellence Winner for proven results.
Activities
- Raised over $5,500 in funds for St. Jude’s Hospital in one month.
- Volunteer for the San Antonio Food Bank.
Timeline
Facilitator II / IP1
USAA
09.2020 - Current
Managing Partner
Chilis Bar & Grill
08.2012 - 09.2020
Bachelor of Business Administration in Cybersecurity -
The University of Texas At San Antonio