John Catino
Jersey City
Summary
Adaptable restaurant server with proven ability to quickly master new systems and procedures. Skilled in accurate cash handling, POS operation, and delivering exceptional customer service to diverse guests. Experienced in resolving customer concerns professionally and maintaining organized, clean workstations to ensure a positive dining experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Server
Bernie's Beach Bar
Hampton, NH
05.2024 - Current
- Delivered exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Advised customers by demonstrating extensive knowledge of menu items, including ingredients, preparation methods, and allergen information, resulting in informed dining choices
- Resolved guest complaints or concerns promptly and professionally, ensuring a positive dining experience for all patrons
- Coordinated with kitchen staff to ensure accurate order preparation and timely delivery
- Processed cash transactions accurately using POS system, ensuring compliance with established cash handling procedures
- Ensured cleanliness and organization of workstations, including dining areas, server stations, and beverage stations, to maintain operational efficiency
- Adapted quickly by mastering software, menu, drinks, and service protocols within first week
Delivery Driver
Brown Sugar Cafe' Thai Restaurant
Newburyport, MA
09.2022 - 07.2024
- Packaged food for delivery orders to ensure timely and accurate fulfillment
- Assisted customers with inquiries and special requests during delivery. before and at time of delivery to ensure satisfaction
- Supported servers by cleaning and managing side work, facilitating smooth service
Education
High school diploma -
Newburyport High School
Newburyport, MA06-2023
Finance
Pace University-New York
Manhattan, NY07-2026
Skills
- Serving
- Dining service
- Restaurant experience
- Allergen awareness
- Bartending
- POS
- Basic math
- Numeracy
- Safety protocol adherence
- Teamwork
- Customer service
- Conflict resolution
- Face-to-face communication
Certification
- Bartending Certificate
- June 2024 to Present
- Have completed my bartending certificate course and am able to accurately make/learn to make all main and requested beverages from customers in a timely fashion.
Timeline
Restaurant Server
Bernie's Beach Bar
05.2024 - Current
Delivery Driver
Brown Sugar Cafe' Thai Restaurant
09.2022 - 07.2024
Finance
Pace University-New York
High school diploma -
Newburyport High School