John Cavello
Columbus,Ohio
Summary
Dedicated customer service champion with extensive experience in high-volume call centers. Skilled in providing exceptional white glove service, driving customer retention, and collaborating effectively with teams.
Overview
11
11
years of professional experience
Work History
Customer Service Champion Level II
Verizon Wireless
Hilliard, OH
04.2015 - Current
Summary
Verizon Wireless Customer Service Champion Level II
In my 12th year with Verizon Wireless. I have been working remotely for 9 years. My expertise is providing 'exceptional' white glove customer service to our clients. I am looking for a continuing career where I can do the same.
CT & OH
April 2015 to Present
Inbound customer service representative. High-volume call center taking inbound calls from Verizon Wireless customers throughout the United States. Delivered tier 1 troubleshooting, account upgrades, plan changes, billing, retention, and promotions to assist customers. Achieved designation as home based agent in November 2017 due to exemplary performance and metrics.
Education
High School Diploma -
Southern Maine Community College
South Portland, MESkills
- Assertiveness
- CRM software
- Customer service
- Problem-solving
- Critical thinking
- Active listening
- Creative problem solving
- Relationship building
Timeline
Customer Service Champion Level II
Verizon Wireless
04.2015 - Current
High School Diploma -
Southern Maine Community College