Summary
Overview
Work History
Education
Skills
Certification
Timeline
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John Chipman

Austin,TX

Summary

After a long and successful music career, which has been incredibly rewarding, I have made the firm commitment to re-enter the tech market for my next challenge. I am currently taking a network certification course and will follow up in getting my CISSP certification. Although I have been out of professional tech work for some time, I am confident that my abilities as a quick study and dedicated attention to detail, will bode well for my opportunities. The company that is willing to make me an offer will be rewarded with an employee who will work dilligently to bring my best effort ever single day.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Professional Musician

Self-employeed
04.1999 - Current
  • Performed in over 3000 shows.
  • Winner of Austin Music Award Drummer of the Year in 2007
  • Certified Gold Record received from The RIAA for 100,000 records sold as a memberof the Band of Heathens
  • Taught private music lessons, adapting tuition to ages and skill levels.
  • Toured with successful bands, providing professional, punctual backing support.
  • Wrote and arranged original compositions for live music performances.
  • Produced and recorded studio albums for various musical acts and genres.
  • Scheduled rehearsals with other musicians and choirs.
  • Promoted musical career by maintaining website or social media presence.
  • Specialized in both classical and contemporary music.

Tommy's Drum Shop

Tommy Robertson
07.1993 - 05.2000
  • Customer liason in a retail specialty shop catering 100 percent to percussionists.
  • Responsible for face-to- face sales, detailed product support knowledge, as well as special orders,
  • Set up and installed a multi point POS system for the store which is still in use today.



Desktop End User Support

C3 Communications
11.1997 - 09.1999
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured and tested new software and hardware.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Created user accounts and assigned permissions.
  • Installed, configured and maintained computer systems and network connections.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed and configured operating systems and applications.

Technical Support Representative

Power Computing
02.1995 - 09.1996
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Bachelor of Arts - Music Performance/ Communications Minor

University of Oklahoma
Norman
05-1993

Skills

  • Hardware diagnostics
  • Application support
  • Incident tracking
  • Technical troubleshooting
  • LAN/WAN
  • Service support

Certification

Bachelor of Musical Arts-University of Oklahoma

RIAA Certified gold record for record sales

Timeline

Professional Musician

Self-employeed
04.1999 - Current

Desktop End User Support

C3 Communications
11.1997 - 09.1999

Technical Support Representative

Power Computing
02.1995 - 09.1996

Tommy's Drum Shop

Tommy Robertson
07.1993 - 05.2000

Bachelor of Arts - Music Performance/ Communications Minor

University of Oklahoma

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John Chipman