John Clough

· Leadership & Management: Supervised officers in high-pressure environments, ensuring compliance with departmental policies and fostering a culture of teamwork and excellence in service delivery.

· Crisis Response: Trained in crisis intervention and emergency response, with hands-on experience in managing security operations during incidents, maintaining safety, and conducting thorough investigations.

· Customer Service Excellence: Demonstrated a commitment to providing genuine and impeccable service, effectively addressing the public’s needs while maintaining a polished and professional demeanor.

· Operational Oversight: Maintained complete knowledge of departmental operations, safety protocols, and security measures, ensuring a safe environment for the public and staff through vigilant monitoring and communication.

· Training & Development: Developed and executed training programs for department personnel, enhancing team performance and service quality while ensuring adherence to legal standards and best practices.

· Customer service: Explain product features and specifications to customers, and help them find the right door and window options

· Consultation: Provide consultative services to customers, and confirm that their needs are met

· Education: Educate customers about the field, and partner with vendors to improve communication and education

· Sales management: Prepare and review sales management reports

· Safety: Follow safety policies and standards, and report unsafe conditions to the manager on duty

· Stocking: Maintain the in-stock condition of assigned areas

· Cleanliness: Ensure that assigned areas are clean and shoppable

• Calculated areas for treatment to accurately estimate quantity of chemicals needed.
• Achieved consistent client satisfaction ratings by paying attention to detail during each application process.
• Enhanced customer satisfaction with expert product knowledge and swift issue resolution.
• Increased project completion rates through effective time management and prioritization of tasks.

• Wrote reports outlining activities and results.
• Improved store safety for employees and customers through regular risk assessments and hazard identification.
• Implemented and maintained loss prevention programs in close collaboration with store management.
• Controlled reduction of loss inventory by protecting company assets.

The Prisoner Review Board is an independent body whose members are appointed by the Governor of Illinois. The Prisoner Review Board imposes release conditions for offenders exiting penal facilities, revokes and restores good conduct credits from inmates, conducts hearings to determine whether parolees have violated conditions of parole, and awards certificates of Relief from Disabilities and Certificates of Good Conduct. The Prisoner Review Board notifies victims and their families when an inmate is about to be released from custody. The Board also makes confidential recommendations to the Governor relative to executive clemency petitions.

SWAT/CRT Operations
2014 - 2017

• Participated in high-risk tactical operations, ensuring the safety of team members and civilians.
• Conducted advanced threat assessments and strategic planning for operations.
• Collaborated with various law enforcement agencies to execute complex missions.

Detective - Investigations Section
2011 - 2014

• Led and managed complex investigations, gathering evidence and interviewing witnesses.
• Developed case strategies resulting in successful prosecutions and case resolutions.
• Trained junior detectives in investigative techniques and report writing.

Traffic Crash Investigations
2006 - 2014

• Investigated serious injury and fatal vehicle crashes, determining causes and liabilities.
• Collected and analyzed evidence, producing detailed reports for legal and insurance purposes.
• Collaborated with forensic teams to reconstruct accident scenarios.

Acting Sergeant - Patrol Second Shift
2005 - 2006

• Supervised patrol officers during second shift, ensuring adherence to policies and procedures.
• Conducted performance evaluations and provided guidance for professional development.
• Responded to emergencies and critical incidents, coordinating response efforts.

Deputy Sheriff - Patrol
2001 - 2005

• Enforced laws and regulations, responding to calls for service and conducting traffic stops.
• Built strong community relations through proactive engagement and outreach programs.
• Maintained detailed records of incidents and prepared thorough reports.

Deputy Sheriff - K-9 Handler
1998 - 2001

• Utilized a trained USPCA Certified K-9 partner for drug detection, search and rescue, and suspect apprehension.
• Conducted public demonstrations and educational outreach about K-9 capabilities.
• Developed training programs for new K-9 teams.

Deputy Sheriff - Patrol
1996 - 1998

• Patrolled assigned areas to deter crime and ensure public safety.
• Responded to emergency calls and managed crime scenes until detectives arrived.
• Participated in community policing initiatives to enhance public trust.

Corrections Sergeant
1995 - 1996

• Supervised correctional officers and managed inmate behavior and rehabilitation programs.
• Ensured compliance with safety and security protocols within the facility.
• Conducted training sessions on crisis intervention and conflict resolution.

Correctional Deputy Sheriff
1994 - 1995

• Monitored inmate activities and maintained order within the correctional facility.
• Assisted in inmate intake and discharge processes, ensuring adherence to legal protocols.
• Developed rapport with inmates to facilitate rehabilitation efforts.