John Collins
Cedar Park,TX
Summary
Dynamic Store Support Operations Manager with over 9 years of experience in operations management and team leadership. Skilled in data analysis and planning, successfully improving service delivery and operational effectiveness through cross-departmental collaboration.
Overview
14
14
years of professional experience
Work History
Store Support Operations Manager
Team Car Care Dba Jiffy Lube
02.2017 - Current
- Collaborated with operations, IT, training, and accounting teams to identify and implement system and process improvements that addressed business needs
- Monitored ticket volume, aging, and performance trends in Workday, using data analysis to improve team productivity and operational effectiveness
- Managed day-to-day Store Support operations, ensuring efficient execution of support processes and high-quality service delivery across retail locations
- Owned POS systems (GROW), partnering with technology and operations to ensure system accuracy, stability, and user adoption.
- Drove cross-functional collaboration to improve system governance, operational compliance, and overall business performance
Infantryman
Texas Army National Guard
04.2019 - 04.2026
- Trained and mentored junior soldiers in combat readiness and operational procedures to strengthen overall mission effectiveness.
- Led training exercises to improve operational readiness and develop cohesive team dynamics.
- Enforced military standards and regulations to maintain discipline and unit integrity.
Assistant Store Manager
Jiffy Lube
05.2012 - 02.2017
- Led daily store operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored staff on service protocols, enhancing team performance and morale.
- Implemented inventory management practices, reducing stock discrepancies and optimizing supply chain efficiency.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
Education
Bachelor of Arts - Economics
Texas State University
San Marcos, TX05-2016
Bachelor of Arts - History
Texas State University
San Marcos, TX06-2013
Skills
- Inventory management
- Inventory control
- Logistics oversight
- Operational control
- Process optimization
- Project management
- Project planning
- Data analysis
- Supplier relationship management
- MS office
- Team leadership
- Decision-making
- Problem-solving
- Facility management
Timeline
Infantryman
Texas Army National Guard
04.2019 - 04.2026
Store Support Operations Manager
Team Car Care Dba Jiffy Lube
02.2017 - Current
Assistant Store Manager
Jiffy Lube
05.2012 - 02.2017
Bachelor of Arts - Economics
Texas State University
Bachelor of Arts - History
Texas State University