John Contreras Ruiz Cruz
Madison,WI
Summary
Dynamic and dependable professional with a strong work ethic and excellent customer service skills. Bilingual in Spanish and English, I excel in fostering customer relationships and resolving conflicts, ensuring high satisfaction and loyalty. Proven ability to thrive in fast-paced environments while maintaining accuracy and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ambassador
Noodles & Company
02.2025 - 05.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Server
Centraal Grand Café & Tappery
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Sugar River Pizza
04.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Food Service Worker
La Oaxaquena
09.2017 - 03.2023
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Unloaded arriving product stock and moved to store display areas.
Education
High School Diploma -
Sun Prairie East High School
Sun Prairie, WI06.2024
Skills
- Bilingual in Spanish and English
- Strong work ethic
- Excellent customer service skills
- Critical thinking
- Teamwork and collaboration
- Adaptability, Creativity, And Flexibility
- Dependable and responsible
Certification
Emergency Telecommunicator Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ambassador
Noodles & Company
02.2025 - 05.2025
Server
Centraal Grand Café & Tappery
08.2024 - 12.2024
Customer Service Representative
Sugar River Pizza
04.2023 - 06.2024
Food Service Worker
La Oaxaquena
09.2017 - 03.2023
High School Diploma -
Sun Prairie East High School
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