Yolanda Villanueva
Bell,CA
Summary
A position that is challenging, rewarding, and provides high growth potential that allows me to use my management skills to contribute the organization's success. Hardworking and enthusiastic Job Title trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Ambassador
Compass Group Management
Los Angeles, CA
08.2023 - Current
- Offered product samples, answered questions and helped customers find items.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
Fine Dining Ambassador
Levy Food Service
Los Angeles, CA
08.2021 - Current
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Receptionist
Lamonica's Pizza Dough
Vernon
03.2019 - 03.2022
- Greet all visitors and guests, check in drivers daily filing of paperwork help out different departments like logistics and quality assurance
- Have over 20 years faced paced environment, willing to train.
Customer Service Representative
Hallmark Aviation Services
Los Angeles
03.2016 - 08.2019
- Work for an airline at LAX
- Conducted customer service surveys
- Greeted customers
- Resolved customer issues.
Restaurant Owner
La Villa Nueva Mexican restaurant
Maywood
01.1999 - 10.2016
- Responsible for the daily operating activities of the restaurant such as invoices, making orders, taking inventory, as well as, cashier duties
- Maintained the highest quality of service to ensure customers were served properly to ensure no complaints were made
- Maintained composure while problem solving, professionally handled irate customers
- Provided a clean and safe atmosphere to all patrons and employees
- Trained all personnel to follow health department regulations
- Maintained good relationship with all vendors to ensure order and receive process ran smoothly
- Responsible for all aspects of the business and ensured supporting staff was trained properly to maintain sales high.
Education
High School Diploma - undefined
Skills
Customer Service (10 years)
Bilingual (10 years)
Customer Support (10 years)
Customer Care (10 years)
Call Center (2 years)
Multi-line Phone Systems (10 years)
Bookkeeping
Shipping & Receiving (2 years)
Office Management
Personal Assistant Experience
Spanish
Warehouse Experience (10 years)
Phone Etiquette
Order Picking
Supervising Experience (10 years)
Accounts Payable
Accounts Receivable
General Ledger Reconciliation
Bank Reconciliation (10 years)
Communication skills
English
Cash handling
Restaurant experience
Additional Information
Enthusiastic, creative strongly self-motivated
Committed to professional excellence
Excellent at working in a team setting; ability to train employees
Ability to handle multiple phone lines
Bilingual-Fluent in Spanish
Ring up sales
Inventory Control; Pull orders
Money Handling Experience; Close Cash Drawers
Accounts Payable; Accounts Receivable
Answer multi-phone lines
Operate forklift; Shipping/Receiving
Accomplishments
In my many years of working customer and food , fine dining services received a few awards including senator Ricardo Lara women of distinction award also working work the airline Aeromexico received employee of the year.
Timeline
Ambassador - Compass Group Management
08.2023 - Current
Fine Dining Ambassador - Levy Food Service
08.2021 - Current
Receptionist - Lamonica's Pizza Dough
03.2019 - 03.2022
Customer Service Representative - Hallmark Aviation Services
03.2016 - 08.2019
Restaurant Owner - La Villa Nueva Mexican restaurant
01.1999 - 10.2016
Burbank High School - High School Diploma,