John Contreras Ruiz Cruz
Sun Prairie,WI
Summary
Dynamic and dedicated worker with a strong work ethic, honed after multiple years of hard work. Excellent at resolving customer complaints and enhancing satisfaction. Proven multitasker with exceptional memory retention and teamwork skills, consistently delivering high service all while maintaining high standards of Professionalism. Strong focus on team collaboration, flexibility, and achieving results. Reliable in fast-paced environments, skilled in communication, multitasking, and customer service. Known for maintaining high standards and adapting to changing needs effortlessly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Elks Lodge
05.2025 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Ancho and Agave
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Food Runner
Golden Nest Pancakes And Cafe
07.2025 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Server
Centraal Grand Cafe And Tappery
08.2024 - 12.2024
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Sugar River Pizza
04.2023 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers
Food Service Worker
La Oaxaquena
09.2017 - 03.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Ambassador
Noodles & Company
03.2025 - 05.2025
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
Education
High School Diploma -
Sun Prairie East High School
Sun Prairie, WI06.2024
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Problem-solving
- Memory retention
- High stamina
Certification
Emergency Telecommunicator
Languages
Spanish
Native or Bilingual
Timeline
Food Runner
Golden Nest Pancakes And Cafe
07.2025 - Current
Server
Ancho and Agave
06.2025 - Current
Server
The Elks Lodge
05.2025 - Current
Ambassador
Noodles & Company
03.2025 - 05.2025
Server
Centraal Grand Cafe And Tappery
08.2024 - 12.2024
Customer Service Representative
Sugar River Pizza
04.2023 - 06.2024
Food Service Worker
La Oaxaquena
09.2017 - 03.2023
High School Diploma -
Sun Prairie East High School
Similar Profiles
Devin LeonardDevin Leonard
Dishwasher at Elks Lodge 218Dishwasher at Elks Lodge 218
Daniela CalifanoDaniela Califano
Front Desk Receptionist at Elks Lodge 1748Front Desk Receptionist at Elks Lodge 1748
Nate HutchensNate Hutchens
Volunteer at Elks Lodge 1862Volunteer at Elks Lodge 1862
Andrea SchwoeglerAndrea Schwoegler
Shift Leader at MokaShift Leader at Moka
Jenna TaylorJenna Taylor
Clinical RN at OBGYN Union Corners Clinic at UW Hospital and ClinicsClinical RN at OBGYN Union Corners Clinic at UW Hospital and Clinics