John Cook
Austin,TX
Overview
13
13
years of professional experience
Work History
Microsoft Compete/License and Benefit Specialist
VMware
Austin, TX
06.2012 - 06.2024
- Trained Partners and inside Sales Teams to competitively sell against Microsoft.
- Created "Cheat Sheets" used by Partners and inside Sales Teams.
- Tracked and identified High Risk Partners that were likely to sell Hyper V instead of VSphere.
- Handled all support cases regarding licenses, Partner license programs, Partner Connect Portal, and Incentive Programs.
- Identified Partners that were close to progressing and contacted them with instructions on how to progress.
- Explained the value in progressing to the next Partner level.
- Created a guide for the Partner Success Center on the steps and value proportions of progressing partners (The PSC Team had a 25% success rate in progressing partners using this guide).
- White gloved Lighthouse Partners for VMware Hybrid Cloud Services.
Global Partner Licensing Program Manager
VMware
Austin, TX
06.2016 - 01.2024
- Led SKU creation process to enable Term based NFRs
- Led process creation that allowed renewable subscription for Perpetual NFRs
- Designed and led the creation of the NFR Partner Portal. This reduced the number of NFRs being sent out by over 90%
- Analyzed data from various sources in order to identify areas of improvement within the organization's processes or procedures.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Worked cross-functionally to drive process improvement, optimizing internal operations.
- Analyzed trends and metrics in partnership with peers to develop programs and policies.
- Leveraged licensing skills to input and compile data gathered from various sources.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked closely with other departments to support program technical aspects and cost proposals.
VMware Global Pre-Sales
Harte Hanks (VMware Contract)
Austin, TX
02.2011 - 06.2012
- Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
- Documented account activities and generated sales reports.
- Advised clients on best practices related to implementation of new technology solutions.
- Facilitated meetings between customers and subject matter experts when necessary for further discussions about product features and functionality.
- Diagnosed and addressed problems with installed equipment.
- Provided technical guidance on product features, functionality, integration and customization.
- Assessed customer requirements and developed pre-sales solutions to meet their needs.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
Education
Some College (No Degree) - Pre-Medicine
Lamar University
Beaumont, TX3rd Year Apprentice - Electrician
Local 102 Electrician Apprenticeship
Sulphur, LAAvionics - Avionics Maintenance Technology
NAS Millington
Millington, TNTexas Realtor - Real Estate Development
Texas Real Estate
Beaumont, TXComputer Software and Media Applications
VMware Partner University
Austin, TXTimeline
Global Partner Licensing Program Manager
VMware
06.2016 - 01.2024
Microsoft Compete/License and Benefit Specialist
VMware
06.2012 - 06.2024
VMware Global Pre-Sales
Harte Hanks (VMware Contract)
02.2011 - 06.2012
Some College (No Degree) - Pre-Medicine
Lamar University
3rd Year Apprentice - Electrician
Local 102 Electrician Apprenticeship
Avionics - Avionics Maintenance Technology
NAS Millington
Texas Realtor - Real Estate Development
Texas Real Estate
Computer Software and Media Applications
VMware Partner University