John Costa
Lauderhill,FL
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
17
17
years of professional experience
1980
1980
years of post-secondary education
Work History
Barista
Java Boys Cafe
Wilton Manors, Florida
04.2016 - 12.2023
- Prepared and served various coffee beverages to customers.
- Maintained cleanliness of workstations and dining areas.
- Assisted customers with menu selections and special requests. Register, making breakfast, lunch and open and close Cafe
- Followed health and safety guidelines for food handling procedures.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Demonstrated techniques on using multiple beverage machines with new team members.
Store Manager
Seven Eleven
Massachusetts , MA
12.2012 - 12.2015
- Managed daily store operations to ensure efficient service and sales.
- Trained and supervised team members to enhance customer service skills.
- Oversaw inventory management, including stock ordering and organization.
- Analyzed sales data to identify trends and adjust merchandising strategies.
- Coordinated with vendors for timely delivery of products and supplies.
- Resolved customer complaints promptly to uphold store reputation and loyalty.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Assistant Manager
Staples
Foxboro, MA
10.2006 - 12.2012
- Assisted in managing daily store operations and employee schedules.
- Coordinated staff training sessions to enhance customer service skills.
- Handled inventory management and restocking procedures effectively.
- Supported marketing initiatives by organizing in-store promotions and displays.
- Maintained a clean and organized sales floor for optimal customer experience.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Collaborated with team members to achieve sales goals and improve processes.
- Monitored cash handling procedures for accuracy and compliance standards.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
Cranston High
Cranston, RITimeline
Barista
Java Boys Cafe
04.2016 - 12.2023
Store Manager
Seven Eleven
12.2012 - 12.2015
Assistant Manager
Staples
10.2006 - 12.2012
Cranston High