John Cott
Independence,MO
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of each and every task and training in most areas of work. Motivated to learn, grow and excel in every job I'm given.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Locksmith
Greg's Lock & Key Service
Independence, MO
09.2020 - Current
- Used key cutting machines to duplicate or cut new keys.
- Developed and maintained courteous and effective working relationships.
- Adhered to social distancing protocols and wore mask or face shield at all times.
Checker
Hyvee
Independence, MO
05.2020 - 09.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Counted cash in register drawer at beginning and end of shift.
Usher
Clay Cooper's Country Express
Branson, MO
08.2019 - 05.2020
- Reviewed tickets for authenticity and applicability to particular event.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Provided information about current and future events at facility.
- Assisted patrons with seating by giving directions and lighting paths.
- Carried out day-day-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adhered to social distancing protocols and wore mask or face shield at all times.
Sales Associate
Old Navy
Branson, MO
02.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Processed product returns and assisted customers with other selections.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
High School Diploma -
Branson High School
Branson, MO 08.2017 - 05.2020
Associate of Arts - Theatre Technology
Metropolitan Community College - Kansas City
Kansas City, MO 08.2020 - Current
Skills
Flexible & Adaptable
Conflict resolution
Collaboration
Interpersonal Communication
First Aid/CPR
Cultural awareness
Teamwork
Timeline
Locksmith
Greg's Lock & Key Service
09.2020 - Current
Associate of Arts - Theatre Technology
Metropolitan Community College - Kansas City
08.2020 - Current
Checker
Hyvee
05.2020 - 09.2020
Usher
Clay Cooper's Country Express
08.2019 - 05.2020
Sales Associate
Old Navy
02.2018 - 11.2019
High School Diploma -
Branson High School
08.2017 - 05.2020