John Cowan

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored property and investigated areas of suspicion.

Executed 150+ hard drive disposals; secured client information/protected integrity of asset.

Provided numerous IT escorts; ensured information/hardware was handled correctly.

Security Professional; handpicked to perform Supervisor duties on multiple occasions. Zero complaints/discrepancies in performance/paperwork.

Trained 5 personnel on mission critical tasks, increased third shift proficiency/efficiency.

Executed security procedures; performed numerous patrols/inspections of safety equipment. Ensured protection/safety of client workers/patrons.

De-escalated hostile situation; intervened argument between teller/patron. Patron found in the wrong, local authorities responded/patron ejected.

Performed emergency flightline weather evac; removed 9 privately owned jets from ramp. Protected acft from inclement weather damage/delays. Lauded by Line Service Director.

Launched and recovered 6 United States Air Force T-38's/8 T-6's 3 hour response time. Positione3d/refueled aircraft; AETC training plans were met.

Performed numerous quick turn refueling of VIP acft. Quick response enabled on time departure/saving of flight plan.

By name requested to manage squadron's equipment account of 3K items worth $25.3M, only unit with 0
findings during annual audit.

Architect of first KC-46 tool room, overseen inventory and inspection of 3.2K tools and equipment valued at
$6.9M; first of a kind in the Air Force.

Directed equipment revitalization, processed and delivered 15 redistribution orders; enabled $250K in
acquisition savings.

Led 54 maintenance personnel to support two sections; provided tools and equipment for 36 KC-135 aircraft

Established adequate shift coverage and maintenance capabilities to meet daily flying operations and
worldwide mobility deployments.

Troubleshot and repaired faulty logistic rail malfunction. Facilitated 48K lb cargo offload, vital resupply
mission launched without delay while earning the Air Force Commendation Medal.

Led a force of 41 Production Superintendents and expediters to support 24 KC-135 aircraft valued at $1.4B

Directed generation of 1,530 aircraft missions in austere locations. Set a new base record, the unit earned 2
Knucklebuster awards.

Implemented emergency response generation for severe weather. Led evacuation preparations for 13 aircraft
within 12 hours and ensured the safety of $676M assets.

Enforced proper maintenance practices and solidified a 92.2 Quality Assurance pass rate during 653 total
evaluations sealing an "excellent" rating.

Balanced maintenance and mission requirements while directing completion 15 scheduled maintenance
actions. Unit received a 99.6% scheduling effectiveness rating 4% above the standard.

Executed aircraft emergency egress exercise. Trained and certified 30 members of the local fire department
to exit the KC-135 during emergencies.

Guided emergency runway maintenance; removed mud and debris from airstrip caused by inclement weather. Rewarded by Detachment Commander.

Managed 2K maintenance repairs and secured a 7.3% home station delayed discrepancy rate; cemented 2 year low and crushed command standard by 12.2%.

Drove aircraft maintenance and contributed to the repair of 5.8K pilot reported discrepancies; unit earned
Mission Capable rate of 86%.

Authored and led aircraft forms documentation class; trained 10 technicians on proper ways and best
practices, increasing unit's mission readiness by 62%.

Directed maintenance in a deployed location. Launched and recovered 89 missions with 672 passengers and
454 medical patients ensuring 100% departure reliability.

Led 10 maintenance technicians for the Operational Readiness inspection. Recovered/inspected 37 aircraft
earning overall Excellent rating.

Motivated 53 trainees to earn "Academic Excellence" award; maintained impressive 100% basic trainee pass rate.

Trained and evaluated 416 Trainees in Self Aid and Buddy Care; ensured 100% proficiency and qualifications; solidified combat life saving skills.

Led/mentored junior Training Instructors on flight records management/maintenance; performed step by step
training course earning an "Exceeds Standard" rating by Quality Assurance.

Guided 3 apprentice Instructors towards certification; evaluated their instruction methods and increased
unit's proficiency.

Conducted training for 52 future airmen; produced 1 outstanding and 5 excellent on physical training evaluations as well as producing Top PT male for the group.

Troubleshot and repaired faulty engine thrust reverser actuator, ensured timely take off of critical mission.

Trained 23 personnel on 47 mission critical tasks, increased sections maintenance capabilities 46%.

Troubleshot and identified a faulty slat coupler of C-5; removed and replace coupler, high visibility support
mission departed on time.

Troubleshot a fuel compensator fault on a C-17 aircraft in support of Operation Enduring Freedom.

Removed and replaced a damaged cannon plug to the probe. Mission took off 15 minutes early.

Launched and recovered 3 space shuttle missions with 1 hour response time. Performed inspections/refueled
aircraft; NASA contingency plans were met.

Removed and replaced 2 C-5 main landing gear tires on presidential support missions; performed
inspections and launched aircraft 30 minutes ahead of schedule.