John Culp
Concord,NC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
20
20
years of professional experience
Work History
Fiber Splicer
Mastec
Charlotte, NC
05.2025 - Current
- Calibrated, tested, programmed, maintained, and operated various types of electronic communication systems such as LAN, WAN, MAN systems
- Performed fusion splicing and mechanical splicing of single mode and multi mode fibers using cleavers, strippers, and microscopes
- Collaborated with team members in order to complete projects within specified time frames
- Installed and repaired network infrastructure according to project specifications.
Customer Representative
Good Shepherd pet services
Concord, NC
06.2014 - 02.2025
- Managed individual and clinic billing accounts efficiently
- Handled difficult or emotional customer situations with empathy and professionalism
- Boosted service reliability contributing a 20% improvement
HVAC Installer
Coolidge Heating and Air
Kannapolis, NC
06.2011 - 06.2015
- Executed the installation of duct work and split system units across various residential and commercial sites
- Troubleshot and repaired diverse HVAC systems, enhancing system reliability
- Developed relationships with customers to ensure satisfaction with the installation process
Paratrooper/ Airborne Infantry
US Army
Fayetteville, NC
05.2006 - 02.2011
- Engaged in close quarters battle tactics with enemy combatants utilizing hand-to hand combat techniques when necessary
- Performed reconnaissance missions in hostile environments utilizing specialized techniques
- Administered firsts aid and battlefield casualty care to injured personnel
- Participated in night vision goggles operations while conducting air assaults or jumps into hostile areas.
Education
Technical or occupational certificate -
Learning alliance corporation
Tampa, FL03.2025
High school diploma -
Concord High school
Concord, NC05.2005
Some college - Criminal justice
Rowan Cabarrus community college
Concord, NCSkills
- Business development
- Punctuality and reliability
- Team development
- Stress management
- Conflict mediation
- Active listening
- Computer proficiency
- Decision-making
- De-escalation techniques
- Positive and professional
- Coordination
- Critical thinking
- Conflict resolution
- High-energy attitude
Additional Information
Volunteer Bible study teacher at Cabarrus County Detention Center: Prepared and presented weekly Bible lessons and sermons, Utilized creative teaching methods to engage students from diverse backgrounds in discussions about Christian values and beliefs
Languages
- German
- Spanish, Intermediate, Novice, Intermediate
- German, Novice, Intermediate, Intermediate
Timeline
Fiber Splicer
Mastec
05.2025 - Current
Customer Representative
Good Shepherd pet services
06.2014 - 02.2025
HVAC Installer
Coolidge Heating and Air
06.2011 - 06.2015
Paratrooper/ Airborne Infantry
US Army
05.2006 - 02.2011
Technical or occupational certificate -
Learning alliance corporation
High school diploma -
Concord High school
Some college - Criminal justice
Rowan Cabarrus community college