John-Dalton Drake
Knoxville,TN
Summary
Adept at fostering strong client relationships and delivering exceptional customer service, I consistently exceeded sales targets at Lululemon through effective problem-solving and a robust work ethic. My background also includes enhancing patient and customer satisfaction, teamwork, and implementing efficient project management techniques. Demonstrated ability to manage deadlines and collaborate effectively, ensuring high-quality outcomes across diverse roles.
Overview
5
5
years of professional experience
Work History
Customer Support Specialist
Tisha Webster
05.2020 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Sales Associate
Lululemon
06.2024 - 08.2024
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
Medical Assistant Intern
West TN Bone and Joint
05.2022 - 08.2022
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Welcomed patients and inquired about wellbeing since last treatment.
- Contributed to a well-organized clinical environment through effective inventory management and equipment sterilization.
Summer Intern Researcher
UT Knoxville Agricultural Center
05.2020 - 08.2020
- Maintained detailed records of all collected data, ensuring accuracy and reliability of research results.
- Improved team productivity by implementing organizational tools and project management techniques.
- Assisted in drafting grant proposals, highlighting project objectives and potential benefits to secure necessary funding.
- Contributed to the development of innovative solutions by applying critical thinking skills to problem-solving tasks.
- Developed strong communication skills by presenting research findings to supervisors and team members.
- Demonstrated adaptability by quickly learning new concepts and adjusting to changing project requirements as needed.
Education
Bachelor of Science - Biomedical Engineering
University of Tennessee
Knoxville, TN05-2025
Skills
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Complaint handling
- Problem-solving
- Strong sales skills
- Deadline management
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Sales Associate
Lululemon
06.2024 - 08.2024
Medical Assistant Intern
West TN Bone and Joint
05.2022 - 08.2022
Customer Support Specialist
Tisha Webster
05.2020 - Current
Summer Intern Researcher
UT Knoxville Agricultural Center
05.2020 - 08.2020
Bachelor of Science - Biomedical Engineering
University of Tennessee
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