JOHN DANIELSON
Springfield,OR
Summary
Results-driven B2B sales professional with over 15 years of experience in sales, demonstrating outstanding customer service skills and relationship-building strengths. Proven track record of exceeding quotas, building strong client relationships, and collaborating with cross-functional teams. Seeking to leverage my expertise in sales strategy and account management to drive growth for [Company Name].
Overview
17
17
years of professional experience
Work History
B2B Sales Representative
Wayfair
Eugene, OR
04.2022 - 12.2023
- Worked with business clients regularly from both inside and outside sales perspectives.
- Assisted clients with purchases, concerns, and product information.
- Consistently met monthly quotas in both sales and in the accumulation of new accounts.
- Increased sales opportunities via cold calling, emailing, and Zoom meetings.
- Would listen to clients' concerns while building rapport to plan a strategy to suit their needs.
Sales Chat Agent
Wayfair
Springfield, United States
12.2019 - 12.2023
- Handled inbound customer chat conversations from various websites.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Worked closely with each customer to carefully resolve issues within timely fashion and close out the sale.
- Provided online demonstrations to educate customers on product features and online help resources.
Product Specialist
Wayfair
Springfield, OR
06.2019 - 11.2019
- Researched product's technical specifications and accurately communicated information.
- Developed favorable customer service relationships and built new, robust customer bases.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Made average of 80 outbound calls per day.
Customer Service Representative
Delt Services
Springfield, OR
04.2018 - 05.2019
- Maintained knowledge of current sales sales and promotions, policies regarding payment, exchanges and compliance.
- Greet customers in a timely fashion while quickly determining their needs.
- Built relationships with customers to increase likelihood of repeat business.
- Recommended products to customers based on their needs and preferences.
Sales Agent
Royal Caribbean International
Springfield, OR
09.2014 - 02.2018
- Explained the benefits and value of cruising with Royal Caribbean.
- Used media applications such as pictures and videos to convey our product to potential clients.
- Presented cruise experience, and over came objections in order to close the sale.
- Handled all aspects of consultative selling which included arranging air, hotels, insurance, and pre/post land tours.
Inclusion Leader
Willamalane Sports and Recreation
Springfield, OR
01.2013 - 08.2015
- Generated and incorporated learning strategies for students with learning disabilities Collaborated with school administrators, parents, and teachers in designing and implementing individualized education plans for students.
- Provided training to administrators and staff on non-verbal communication.
Reservation Sales Representative
Enterprise Rent A Car
Eugene, OR
02.2010 - 01.2012
- Communicated detailed contracts, rental policies, and procedures Making reservations for offices nationwide.
- Consistently meet established performance and quality standards.
- Recommended and helped customers select vehicles based on their needs.
Wireless Sales Expert
Best Buy
Springfield, OR
10.2006 - 02.2010
- Exceptional ability to explain product features and benefits.
- Excellent problem solving skills.
- Strong negotiating and organizational skills.
Education
Associate Degree - Human Services
Lane Community College
Eugene, OR2014
Skills
- Customer engagement
- Relationship building
- Telephone etiquette
- Customer services
- Issue escalation
- Technical skills: cold calling, cold emailing, prospecting, and forecasting
- Communication and negotiation
- Product and service sales
- Account management
- Proficiency in Salesforce and CRM software
Timeline
B2B Sales Representative
Wayfair
04.2022 - 12.2023
Sales Chat Agent
Wayfair
12.2019 - 12.2023
Product Specialist
Wayfair
06.2019 - 11.2019
Customer Service Representative
Delt Services
04.2018 - 05.2019
Sales Agent
Royal Caribbean International
09.2014 - 02.2018
Inclusion Leader
Willamalane Sports and Recreation
01.2013 - 08.2015
Reservation Sales Representative
Enterprise Rent A Car
02.2010 - 01.2012
Wireless Sales Expert
Best Buy
10.2006 - 02.2010
Associate Degree - Human Services
Lane Community College