Andres Padilla Jr
Pomona,California
Summary
Experienced professional with over a decade of expertise across sales, B2B relations, dispatching, and exceptional communication skills. Proficient in mobile technology, adept at troubleshooting and resolving technical issues efficiently. Skilled in managing teams and optimizing operations to achieve organizational objectives. Fluent in English and Spanish, facilitating seamless communication and fostering strong relationships in diverse settings. Committed to delivering outstanding results through strategic leadership and collaboration.
Overview
13
13
years of professional experience
Work History
B2B Sales Representative
APN Tech
Anaheim, CA
02.2023 - 12.2023
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Delivered product demonstrations and presentations to prospective customers.
- Discussed pricing and negotiated service contracts to secure agreements.
Mobile Expert
T-Mobile
Glendora, CA
03.2016 - 11.2022
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Provided accurate information about products, prices and services.
Technical Assistant
Geek Squad - Best Buy
Chino, CA
03.2014 - 01.2016
- Performed preventative maintenance on equipment and machinery.
- Assisted in troubleshooting and repairing defective parts.
- Maintained records of all repairs, calibrations, and tests performed.
- Assembled components according to instructions.
Dispatcher
WJB Group
City of Industry, CA
11.2012 - 01.2014
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Assistant Manager
Little Caesars
Pomona, California
02.2011 - 10.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
Education
Associate of Applied Science - Marketing
Chaffey College
Rancho Cucamonga, CA05-2013
Skills
- Industry Expertise
- CRM Proficiency
- Dispatch Coordination
- Product Knowledge
- Data Entry
- Communication
- Work Order Management
- Customer Engagement
- Product Description
- Negotiation
- Closing Techniques
- Customer Relations
- Quality Control
- System Installation
Languages
Spanish
Native/ Bilingual
Timeline
B2B Sales Representative
APN Tech
02.2023 - 12.2023
Mobile Expert
T-Mobile
03.2016 - 11.2022
Technical Assistant
Geek Squad - Best Buy
03.2014 - 01.2016
Dispatcher
WJB Group
11.2012 - 01.2014
Assistant Manager
Little Caesars
02.2011 - 10.2012
Associate of Applied Science - Marketing
Chaffey College
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