Demarcus Howard
Charlotte,NC
Summary
Results-driven sales professional and escalation specialist with over 2 years of experience in cold calling and lead generation, complemented by 3 years of customer service experience. Proven track record of consistently exceeding sales targets and driving business growth through effective communication and relationship-building skills. Adept at identifying customer needs, presenting tailored solutions, and closing deals. Highly motivated and persistent, seeking to leverage expertise in a challenging sales or communications role to contribute to the success of a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
B2B Sales Representative
Spectrum
08.2023 - Current
- Highly skilled B2B sales representative with over 2 years of experience in developing and maintaining strong client relationships, generating new business opportunities, and consistently exceeding sales targets
- Adept at identifying client needs, presenting tailored solutions, and closing deals through effective negotiation and strategic account management
- Known for exceptional communication skills, a results-driven mindset, and the ability to foster long-term partnerships
- Seeking to contribute my expertise to a forward-thinking organization in a challenging sales role.
Customer Service Escalation Specialist
Wells Fargo
07.2022 - 08.2023
- Seasoned Escalations Customer Service Representative adept at managing high-stakes customer concerns
- Proven ability to analyze and address complex issues, collaborating with cross-functional teams to expedite resolutions
- Skilled in de-escalation techniques and maintaining composure under pressure
- Demonstrated success in fostering positive customer relationships through effective communication and a solutions-oriented approach
- Keen attention to detail, coupled with a commitment to delivering exceptional service in challenging scenarios.
Accountant Clerk
GoHealth
04.2021 - 07.2022
- Detail-oriented Accountant Clerk with a strong foundation in financial record-keeping and reconciliation
- Proficient in managing accounts payable and receivable processes, preparing financial reports, and ensuring accuracy in financial transactions
- Adept at utilizing accounting software and spreadsheets for data analysis
- Demonstrated ability to collaborate with cross-functional teams to support overall financial integrity
- Strong organizational and communication skills with a commitment to maintaining confidentiality and adhering to accounting principles.
Customer Service Representative
iQor
01.2020 - 04.2021
- Customer Service Representative with a proven track record of delivering exceptional service and resolving customer inquiries efficiently
- Skilled in handling a high volume of calls, emails, and live chats
- Proficient in navigating customer databases and providing accurate product/service information
- Excellent communication and interpersonal skills, ensuring positive customer interactions
- Adaptable to evolving processes and committed to meeting and exceeding customer satisfaction goals
- Strong problem-solving ability and a dedication to representing the company in a professional manner.
Quality Control Inspector
Johnson Brothers Liquor Co
01.2019 - 01.2020
- Experienced Quality Control Inspector with a meticulous eye for detail and a track record of ensuring product excellence
- Proficient in conducting thorough inspections, utilizing precision measuring tools, and implementing quality assurance processes
- Skilled in identifying deviations from standards, collaborating with production teams to address issues, and maintaining detailed records
- Proactive in implementing continuous improvement initiatives to enhance product quality and adherence to specifications.
Education
Business -
Central Piedmont Community College
Charlotte, NCSkills
- Accounts Payable
- NetSuite
- Accounting Software
- Telecommunication
- Financial Report Writing
- QuickBooks
- Help desk
- E-commerce
- Accounts receivable
- Budgeting
- Accounting
- Process Improvement
- Objection handling
- Product Knowledge
- Increasing sales
- Cold-calling
- Industry Expertise
- Team Collaboration
- Effective Communication
- Relationship Building
- Adaptability
- Account Servicing
Timeline
B2B Sales Representative
Spectrum
08.2023 - Current
Customer Service Escalation Specialist
Wells Fargo
07.2022 - 08.2023
Accountant Clerk
GoHealth
04.2021 - 07.2022
Customer Service Representative
iQor
01.2020 - 04.2021
Quality Control Inspector
Johnson Brothers Liquor Co
01.2019 - 01.2020
Business -
Central Piedmont Community College
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