Taletta Miles
Washington,DC
Summary
Experienced security leader with 13+ years in overseeing armed and unarmed security operations in Washington, DC. As a Commissioned Armed Special Police Officer (SPO), possesses in-depth understanding of DC MPD regulations and federal contract compliance. Demonstrated success in improving operational compliance, minimizing overtime, and strengthening client relationships through effective issue resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Inter-Con Security
12.2024 - Current
- - Manage multi-site armed and unarmed security operations supporting contract requirements and client expectations.
- - Act as primary liaison for clients, resolving escalated operational, personnel, and compliance matters.
- - Conduct investigations into incidents, harassment complaints, and policy violations; prepare detailed reports.
- - Oversee scheduling, payroll, and coverage for 50+ officers, reducing unbilled overtime through proactive planning.
- - Perform routine site inspections and audits to ensure SPO compliance and officer readiness.
Site Supervisor
First Coast Security
08.2016 - 12.2024
- - Supervised daily armed and unarmed post operations across high-visibility sites.
- - Enforced post orders, access control, patrol procedures, and emergency protocols.
- - Trained and mentored officers on use-of-force standards, report writing, and emergency response.
- - Investigated incidents and employee complaints, contributing to improved workplace conduct and morale.
- - Audited daily activity and incident reports, increasing reporting accuracy and compliance.
Account Manager
Admiral Security Services
01.2016 - 08.2019
- - Led armed security teams across multiple client contracts and locations.
- - Oversaw hiring, onboarding, licensing, and annual re-certifications for armed personnel.
- - Conducted quality assurance audits and site assist visits to ensure contract compliance.
- - Coordinated emergency responses and maintained continuity of operations.
- - Improved client satisfaction through consistent communication and issue resolution.
Concierge Supervisor
VMG Resources
01.2014 - 01.2016
- - Supervised concierge teams in residential and commercial environments with emphasis on safety and service.
- - Managed scheduling, payroll approvals, and staff training.
- - Served as liaison between property management, residents, and staff.
Education
Diploma - undefined
Eastern Senior High School
Skills
- Armed and unarmed security Threat detection and prevention Crisis management strategies
- Security policy compliance
- Federal procurement support
- Review use-of-force
- Incident analysis
- Employee engagement techniques
- Client interaction tactics
- WinTeam payroll processing
- Emergency management
- Process assessment
Certification
- Armed Special Police Officer (SPO – DC MPD)
- Firearms Certification (Handgun)
- Class D Security License
- CPR / AED / First Aid
- Guard Card
- Valid Driver’s License
COVER LETTER
- Dear Hiring Manager
- I am writing to express my interest in a security leadership position within your organization. With over 13 years of experience managing armed and unarmed security operations and my credentials as a Commissioned Armed Special Police Officer (SPO), I offer a strong foundation in compliance, investigations, and team leadership.
- Throughout my career, I have successfully led multi-site operations, conducted investigations, enforced DC MPD SPO regulations, and maintained high standards of professionalism. My background includes federal-style audits, incident reporting, employee relations, and client management in high-risk environments.
- I am confident my experience and leadership approach would be an asset to your organization. I welcome the opportunity to discuss how I can support your mission and security objectives.
- Respectfully
- Taletta Miles
Timeline
Account Manager
Inter-Con Security
12.2024 - Current
Site Supervisor
First Coast Security
08.2016 - 12.2024
Account Manager
Admiral Security Services
01.2016 - 08.2019
Concierge Supervisor
VMG Resources
01.2014 - 01.2016
Diploma - undefined
Eastern Senior High School