Hi, I’m
John-David Basson
Cloud Service Technician & Software Developer
Alto,GA
Summary
Highly-effective Service Engineer skillful in managing technical relationships with customers and liaising internally to identify and communicate solutions to meet customer, business and project needs. Offering over [Number] years of customer support knowledge-base experience. Skillful in generating support tickets using remote support tools. Documented proficiency in [Software] administration and troubleshooting and system information analysis.
Overview
15
years of professional experience
Work History
Burman PrintingAthens, GA
Print Specialist
04.2020 - 07.2020
Job overview
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Reviewed completed orders for quality and accuracy.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Inspected machines and performed repairs.
- Proofed all job orders, securing client approval prior to production.
- Loaded and positioned unprinted materials.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
SelfAtlanta, GA
Freelance Video Production Engineer
01.2009 - 07.2020
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Designed and executed systems to facilitate content creation.
RightWorksInc
Cloud Service Engineer
07.2020 - Current
Job overview
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested software on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Performed periodic testing of all networks and systems.
- Developed, designed, deployed and integrated [Type] systems and networks.
- Resolved customer complaints in prompt, polite and professional approach.
- Documented maintenance activities and confirmed compliance with relevant regulations.
Entourage Clothing Inc.Athens, GA
Design & Marketing Manager
06.2019 - 02.2020
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Emmanuel College
Department Assistant
08.2017 - 05.2019
Job overview
- Drafted common document templates to reduce time spent creating documents from scratch.
- Increased profitability and productivity by developing and implementing strategies to minimize downtime and streamline office operations.
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Served as corporate liaison for IT and marketing departments.
Education
Emmanuel College
Bachelor of Arts from Digital Media Production
05.2019
Skills
- System Maintenance
- Technical Troubleshooting
- Attention to Detail
- Continuous Improvement
- Problem Solving
- Interpersonal Skills
- Adaptability
- Multitasking
- System Diagnostics
- Analytical Thinking
- Diagnostics and Troubleshooting
Languages
Afrikaans
Native or Bilingual
Timeline
Cloud Service Engineer
RightWorksInc
07.2020 - Current
Print Specialist
Burman Printing
04.2020 - 07.2020
Design & Marketing Manager
Entourage Clothing Inc.
06.2019 - 02.2020
Department Assistant
Emmanuel College
08.2017 - 05.2019
Freelance Video Production Engineer
Self
01.2009 - 07.2020
Emmanuel College
Bachelor of Arts from Digital Media Production
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