John David Froedge
Nashville,TN
Summary
Results-driven, detail-oriented professional recognized for a strong work ethic and unwavering dedication to achieving goals. Expertise in developing and maintaining efficient documentation systems, managing complex calendars, and preparing insightful reports. Proficient in project management principles, business processes, and customer service best practices, ensuring seamless operations and enhanced client satisfaction. Committed to continuous improvement and delivering high-quality outcomes in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Patient Care Programs Coordinator
Vanderbilt Living Donor Programs
11.2023 - Current
- Processing living donor referrals and setting up new accounts in EPIC.
- Tasks would include scheduling living donor evaluations, pre-op exams, transplant surgeries, and post-op exams.
- I also retrieve records from other facilities, answer phones, and work closely with coworkers to ensure our program is successful.
- Mentored junior staff on program protocols, fostering a collaborative team environment and knowledge sharing.
- Currently working to make sure workflows are updated in downtime/workflow manuals.
Administrative Manager
Athens Title & Escrow LLC
02.2010 - Current
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Ensure policies sold to clients are processed in a timely manner.
- Current projects have been to consolidate office into smaller space, while the office maintains normal workflow and keeps up our client volume.
Administrative Clinical Manager
Vanderbilt Liver & Kidney Transplant Center
Nashville, TN
10.2022 - 11.2023
- During my time as manager, my daily task were to oversee the patient service specialists.
- My duties included hiring, time management, helping my staff with their training, insuring they completed daily responsibilities, such as new patient referrals, the checking in and the checking out of patients, loading insurance, tracking all work baskets, work queue, pools, and rescheduling projects.
- Major projects were getting work queues under control, and compiling data on all self-pay and out of network patients to help ensure they receive fair care within our facility, while helping staff learn new technology to ensure better patient outcomes.
Patient Care Programs Coordinator
Vanderbilt Pre-Kidney Transplant
06.2021 - 10.2022
- Processing kidney/pancreas transplant referrals, setting up new accounts, and attaching insurance. Reviewing patient charts to schedule new patient evaluations, and testing.
- Also oversaw rescheduling projects for our providers, answering multiple calls within the center for pre-transplant and post-transplant with less wait times and faster responses.
- And compiled data each week for the kidney transplant agenda and meetings while making the report almost automated after taking it over to ensure highest quality.
- Finally worked closely with coworkers to ensure our team was successful in all our responsibilities.
Patient Service Specialist
Vanderbilt Eye Institute
02.2020 - 06.2021
- Provided outstanding customer service for the checking in and the checking out of patients, processed new referrals, built new accounts, and attached insurance.
- Work with minimal guidance coordinated more complex patients to ensure they had appointments and testing within our facility.
- Also making sure each specialty patient had pre-authorization for their upcoming appointments.
- And provide guidance and training to all entry level co-workers.
Patient Intake & Insurance Specialist
Ballard Vision Associates
04.2017 - 02.2020
- Provided outstanding customer service and care in all levels of patient care within the front office.
Receptionist & Veterinary Assistant
Nippers Corner Pet Medical Center
06.2012 - 04.2017
- Provided outstanding customer service and care in all levels of patient and owner within the entire Medical Center.
Practice Manager
Caring Hands Animal Hospital
06.2007 - 06.2012
- Managed the practice, with fifteen full-time employees, overseen day to day operations, provided outstanding customer service, duties included time management, payroll, taxes, scheduling, was involved in aspects of the hospital.
Groomer & Store Clerk
Nashville Pet Produce Center
09.2006 - 03.2007
- Provided outstanding customer service and care in all levels of patient and owner within the entire Center.
Groomer, Veterinary Assistant
Veterinary Medical Center / Glasgow Animal Hospital
05.1999 - 09.2006
- Provided outstanding customer service and care in all levels of patient and owner within the entire Medical Center.
Porter, Pharmacy Assistant, Surgery Orderly
T.J. Samson Regional Hospital
04.1993 - 04.1999
- Provided outstanding customer service and care in all levels of patient and owner within the entire Medical Center.
Team Leader
Wendy’s Restaurant
05.1990 - 03.1993
- Provided outstanding customer service.
Education
Associate of Science - Register Nursing Program
Columbia State Community College
Franklin TN 03.2015
GED -
Tennessee Technology Center
Nashville, TN08.2013
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Relationship building
- MS office
- Goal setting
- Project coordination
- Discretion and confidentiality
- Document management
- Scheduling and calendar management
- Recordkeeping
- Process improvement
- Staff management
- Meeting coordination
- Administrative leadership
- Information collection
- Project management
- Medical terminology
- Problem-solving
- Attention to detail
- Team collaboration
Timeline
Patient Care Programs Coordinator
Vanderbilt Living Donor Programs
11.2023 - Current
Administrative Clinical Manager
Vanderbilt Liver & Kidney Transplant Center
10.2022 - 11.2023
Patient Care Programs Coordinator
Vanderbilt Pre-Kidney Transplant
06.2021 - 10.2022
Patient Service Specialist
Vanderbilt Eye Institute
02.2020 - 06.2021
Patient Intake & Insurance Specialist
Ballard Vision Associates
04.2017 - 02.2020
Receptionist & Veterinary Assistant
Nippers Corner Pet Medical Center
06.2012 - 04.2017
Administrative Manager
Athens Title & Escrow LLC
02.2010 - Current
Practice Manager
Caring Hands Animal Hospital
06.2007 - 06.2012
Groomer & Store Clerk
Nashville Pet Produce Center
09.2006 - 03.2007
Groomer, Veterinary Assistant
Veterinary Medical Center / Glasgow Animal Hospital
05.1999 - 09.2006
Porter, Pharmacy Assistant, Surgery Orderly
T.J. Samson Regional Hospital
04.1993 - 04.1999
Team Leader
Wendy’s Restaurant
05.1990 - 03.1993
Associate of Science - Register Nursing Program
Columbia State Community College
GED -
Tennessee Technology Center