John Davis
Elyria,OH
Summary
Seasoned professional with a proven track record in sales target achievement and exceptional team leadership, honed at Gorjanc Comfort Services and Stack Heating Cooling and Electrical. Expert in client needs assessment and building customer loyalty, consistently exceeding expectations through analytical thinking and strong communication skills. Demonstrates a keen ability to negotiate and upsell, enhancing organizational profitability and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Electrical Sales Associate
Gorjanc Comfort Services
Cleveland, Ohio
06.2017 - Current
- Whole-home electrical upgrades, replacements, and Generac generator sales.
- Residential electrical troubleshooting and service.
HVAC Residential Service Manager/ Team Trainer
Gorjanc Comfort Services
Cleveland, Ohio
06.2021 - 06.2022
- Ride alongs with technicians.
- In-house technical training.
- Crew coordination and troubleshooting technical assistants.
- Consumer retention/complaints.
HVAC Service Tech
Gorjanc Comfort Services
Cleveland, Ohio
06.2017 - 06.2018
- Resolved technical issues efficiently.
- Tune-ups/Optimize the functionality of residential HVAC equipment
- sales
Residential and Commercial Service Manager
Stack Heating Cooling and Electric
Avon, Ohio
06.2014 - 06.2017
- Managed hiring process for the service department
- Scheduling
- Weekly meetings to reflect on employee performance and job completions.
- Training technicians.
- Ride-alongs
- Customer retention and complaints.
- worked alongside Don Cardox, owner of "Business Navigators," for three years in in-house business development, structuring, and maintaining profitable business operations.
Residential/Commercial Service Technician
Stack Heating Cooling and Electric
Avon, Ohio
01.2010 - 01.2014
- Performed troubleshooting and service for a variety of HVAC systems, including residential and commercial units such as furnaces, A/C, heat pumps, rooftop units, boilers, mini splits, and high-velocity systems.
Residential/Commercial Service Technician
Gorjanc Comfort Services
Cleveland, Ohio
01.2005 - 01.2010
- Sales, service, and troubleshooting of residential and light commercial equipment, such as furnaces, A/C, boilers, heat pumps, snow-melt systems, and rooftop units.
Residential Unit Installer
Gorjanc Comfort Services
Cleveland, OH
06.2004 - 06.2005
- Installation of furnaces and boilers.
Quality Auditor
LISN/Orius communications company
Amherst, Ohio
01.2000 - 01.2004
- Inspected communications equipment in central office buildings across the U.S. To ensure compliance with industry standards, prior to final inspections performed by individual companies such as Ameritech, Southwestern Bell, Bell Atlantic, AT&T, Sprint, and Comcast.
- Internally audited engineering department (documentation, job packages, processes, and procedures) ensuring company was up to the highest of standards.
Jobsite Foreman
LISN
Amherst, Ohio
01.1999 - 01.2000
- Coordination and supervision of multiple crews, handling of all day-to-day operations, and installation of communications equipment such as alarms, signaling, and monitoring
Lead Installer
LISN
Amherst, Ohio
01.1997 - 01.1999
- Supervised and installed communications equipment, such as multiplexers, fiber optic cabling, coax cabling, and data cabling, as well as mainframe installations and power distribution centers.
- Shipping, receiving, staging, prioritizing jobsite activities, and time management.
- Creating detailed Method of Procedure (MOP) for testing and bringing all equipment online during off-peak hours.
Communications Equipment Installer
LISN
Amherst, Ohio
01.1996 - 01.1997
- Installed communications equipment, such as fiber optics, coax cabling, data cabling, power distribution centers, as well as switching and mainframe equipment.
Education
NATE Certified - A/C, Air To Air Heat Pumps, Gas Furnaces
North American Technician Excellence
Cleveland, Ohio01-2016
EPA Universal Certification - EPA Ceritified
Environmental Protection Agency
12-2006
Certification of Competency in Residential And Commercial HVAC Fundamentals - HVAC
RSC Corp. Night School For HVAC Fundamentals
Valley View, Ohio05-2005
High School Diploma -
David Anderson High School
Lisbon, Ohio05-1988
Sales, Management, And Technical Training Courses -
Training Course
Skills
- Sales target achievement
- Negotiation
- Client needs assessment
- Organizational skills
- Team leadership
- Exceeding customer expectations
- Problem-solving aptitude
- Upselling techniques
- Product and service sales
- Task prioritization
- Reliable and responsible
- Documentation and reporting
- Attention to detail
- Complaint handling
- Analytical thinking
- Strong communication and interpersonal skills
- Building customer loyalty
References
- Mark Frits (216-470-8433) - Gorjanc Comfort Services
- Pete Astacio (216-210-7496) - Gorjanc Comfort Services
- Josh Mckisic (440-452-6891) - Campbell Mechanical Services
- Paul Kuchta (216-630-7567) Stack Heating Cooling and Electrical
References
References available upon request.
Timeline
HVAC Residential Service Manager/ Team Trainer
Gorjanc Comfort Services
06.2021 - 06.2022
Electrical Sales Associate
Gorjanc Comfort Services
06.2017 - Current
HVAC Service Tech
Gorjanc Comfort Services
06.2017 - 06.2018
Residential and Commercial Service Manager
Stack Heating Cooling and Electric
06.2014 - 06.2017
Residential/Commercial Service Technician
Stack Heating Cooling and Electric
01.2010 - 01.2014
Residential/Commercial Service Technician
Gorjanc Comfort Services
01.2005 - 01.2010
Residential Unit Installer
Gorjanc Comfort Services
06.2004 - 06.2005
Quality Auditor
LISN/Orius communications company
01.2000 - 01.2004
Jobsite Foreman
LISN
01.1999 - 01.2000
Lead Installer
LISN
01.1997 - 01.1999
Communications Equipment Installer
LISN
01.1996 - 01.1997
NATE Certified - A/C, Air To Air Heat Pumps, Gas Furnaces
North American Technician Excellence
EPA Universal Certification - EPA Ceritified
Environmental Protection Agency
Certification of Competency in Residential And Commercial HVAC Fundamentals - HVAC
RSC Corp. Night School For HVAC Fundamentals
High School Diploma -
David Anderson High School
Sales, Management, And Technical Training Courses -
Training Course