John Davis
Jacksonville,FL
Summary
Driven, with proven track record in managing multiple units to deliver operational excellence. Successfully led teams to optimize performance and streamline processes while fostering culture of continuous improvement. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Operations Manager
Kona Ice
03.2022 - Current
- Managing multi unit fleet of food service trucks.
- Supervised staff and kept employees compliant with company policies and procedures.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed day-to-day operations of multiple units, ensuring consistent brand representation.
- Facilitated memorable experiences for children and parents alike through exceptional attention to detail.
Store Manager
CamiCakes Bakery
03.2021 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Ride Share
Uber/Lyft
04.2017 - 03.2021
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
Store Manager
Finish Line Macy's
04.2016 - 04.2017
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager/ Market Team Leader
Locker Room by Lids
09.2014 - 03.2016
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
Retail Manager
The Zone ( Boys and Girls Club of Western PA)
08.2011 - 07.2014
- Oversaw a store/retail establishment that was staffed by local teens as a program to introduce to the work force.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Certificate - Audio Production
Full Sail University
Winter Park, FLHigh School Diploma -
Penn Hills Senior High
Pittsburgh, PASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Client relationships
- Retail operations management
- Unsurpassed work ethic
Timeline
Operations Manager
Kona Ice
03.2022 - Current
Store Manager
CamiCakes Bakery
03.2021 - 03.2022
Ride Share
Uber/Lyft
04.2017 - 03.2021
Store Manager
Finish Line Macy's
04.2016 - 04.2017
Store Manager/ Market Team Leader
Locker Room by Lids
09.2014 - 03.2016
Retail Manager
The Zone ( Boys and Girls Club of Western PA)
08.2011 - 07.2014
Certificate - Audio Production
Full Sail University
High School Diploma -
Penn Hills Senior High
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