Noah Richmond
Corvallis
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs. Great with working with others, with over 2 years of customer service experience. I worked at Dutch Bros for just under a year, and for the last year and a half have worked for Kona ice as a Shift Lead.
Overview
2
2
years of professional experience
Work History
Shift Leader
Kona Ice
05.2024 - 08.2025
- Supervised team activities to ensure adherence to operational standards and safety protocols.
- Trained new staff on procedures, enhancing team performance and service quality.
- Implemented process improvements resulting in reduced wait times for customers.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Dutch Bros
07.2023 - 05.2024
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of work area to ensure efficient operations.
- Assisted customers in selecting menu items and provided recommendations based on preferences.
- Collaborated with team members to meet peak service demands during busy hours.
Education
High School Diploma -
Sherwood High School
Sherwood, ORSkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Strong verbal and written communication
- Conflict resolution
- Daily workflows
Timeline
Shift Leader
Kona Ice
05.2024 - 08.2025
Barista
Dutch Bros
07.2023 - 05.2024
High School Diploma -
Sherwood High School