John Deady
Newport,RI
Summary
Dynamic and results-focused professional with experience in customer-facing roles. Skilled in engaging with customers, communication, and project management. Proven leader and problem-solver. Versatile skill set and adaptability to succeed in any environment. Strong ability to leverage soft skills to drive team success and achieve organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Integration Administrator
Rite Solutions
Middletown, RI
10.2024 - Current
- Supported skilled team of integrators in completing weekly projects
- Collaborated with multiple stakeholders, streamlining communication and workflow efficiency.
- Problem solved creatively to navigate unexpected challenges
- Meticulously maintained numerous records tracking hundreds of pieces of media
Customer Service Representative
BedJet
Newport, RI
01.2024 - 09.2024
- Worked diligently for several years to earn an opportunity to work in customer care
- Provided high-quality customer service, troubleshooting product issues, fielding customer complaints, and ensuring customer satisfaction
- Delivered support via phone, email, and chat.
- Used and helped to improve AI tools to optimize efficiency.
- Trained new customer service representatives on company policies, procedures, and best practices.
- Coordinated with multiple third parties to manage customer orders and ensure positive outcomes.
- Directly interacted with hundreds of customers, and personally processed thousands of dollars in sales.
- Monitored customer satisfaction levels through surveys and feedback forms.
Marketing Intern
BedJet
Newport, RI
01.2023 - 05.2023
- Contributed to social campaigns
- Analyzed marketing metrics to observe and help make data driven decisions
- Conducted extensive market research
- Analyzed market trends to identify potential opportunities.
Education
Bachelor of Science - Business Administration
Salve Regina University
Newport, RI05-2024
Skills
- Project management
- Data analysis
- Market research
- Customer service
- Collaboration skills
- Process improvement
Accomplishments
- Eagle Scout
Certification
- IC3 Computer Literacy Certified
Timeline
Integration Administrator
Rite Solutions
10.2024 - Current
Customer Service Representative
BedJet
01.2024 - 09.2024
Marketing Intern
BedJet
01.2023 - 05.2023
Bachelor of Science - Business Administration
Salve Regina University
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