John DeArmitt
Johnstown,PA
Summary
Highly motivated and easily learns new tasks with a wide array of skills and continues to add more knowledge.
Proven Electronics Repair Technician with a track record of enhancing customer satisfaction and reducing repair times at Detector Center. Skilled in diagnostic testing and expert soldering, coupled with exceptional communication and teamwork abilities. Demonstrated success in improving device reliability and maintaining high-quality standards, ensuring a competitive edge in electronics repair. Knowledgeable customer service professional with demonstrated talents in vehicle equipment installations and repairs. Skillfully evaluate customer needs, locate issues and repair malfunctions to complete high-quality work exceeding customer expectations. Well-organized and diligent with methodical approach.
Overview
14
14
years of professional experience
Work History
Electronics Repair Technician
Detector Center
Alum Bank, PA
11.2017 - Current
- Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Delivered outstanding customer service experience by providing clear explanations of repairs needed and potential costs involved.
- Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.
- Streamlined workflow with the organization of tools, equipment, and workspaces, reducing downtime between repairs.
- Enhanced customer satisfaction by diagnosing and repairing electronic devices efficiently and accurately.
- Established trust with clients through transparent communication regarding progress updates on pending repairs or unforeseen complications that arose during servicing processes.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
- Collaborated with team members to develop innovative solutions for challenging repair problems.
- Minimized return rates through meticulous attention to detail when completing repairs, ensuring long-term reliability of devices serviced.
- Kept up-to-date with industry advancements for improved diagnostic processes and enhanced device functionality after repairs.
- Safeguarded company reputation by ensuring consistent adherence to warranty policies and guidelines during repairs.
Key Holder
Ace Hardware
Westmont, PA
05.2015 - 11.2017
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Cash Office
Giant Eagle
Westmont, PA
09.2010 - 05.2015
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
Education
Bachelor of Science - Secondary Education
University of Pittsburgh - Johnstown
Johnstown, PA12.2009
Skills
- Expert Soldering
- Analog Electronics
- Circuit Analysis
- Diagnostic Testing
- Digital electronics
- Multimeter Proficiency
- Power Supply Repair
- Sound system installation
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Electronic system troubleshooting
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Electrical Troubleshooting
- Voltmeter operation
- Decision-Making
- Visual Inspection
- Professionalism
- Repair Cost Estimation
Timeline
Electronics Repair Technician
Detector Center
11.2017 - Current
Key Holder
Ace Hardware
05.2015 - 11.2017
Cash Office
Giant Eagle
09.2010 - 05.2015
Bachelor of Science - Secondary Education
University of Pittsburgh - Johnstown