John DeJong
SANANTONIO
Summary
Dedicated retail professional with strong customer service and problem-solving skills. Committed to creating positive shopping experiences through effective communication and teamwork.
Motivated retail associate with experience in customer engagement and inventory management. Known for reliability and flexibility, delivering exceptional service and maintaining a welcoming environment to enhance customer satisfaction.
Adaptable retail professional skilled in cash handling, inventory management, and customer support. Proven ability to resolve inquiries efficiently, fostering positive experiences and contributing to team success.
Knowledgeable in classic and new consoles and a variety of games with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Dollar General
06.2026 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated cash register efficiently, handling transactions accurately and responsibly.
- Maintained store cleanliness and organization, ensuring a welcoming environment for customers.
- Stocked shelves regularly, ensuring products were readily available for customer purchase.
Game Advisor
GameStop
08.2018 - 09.2019
- Assisted customers in selecting games, providing tailored recommendations based on preferences and trends.
- Managed inventory levels, ensuring timely restocking of popular titles and accessories.
- Demonstrated product features and benefits through engaging demonstrations to enhance customer experience.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels within store environment.
- Utilized point-of-sale systems efficiently, processing transactions accurately while minimizing wait times for customers.
- Tested consoles in order to provide complete information to customers.
- Provided information about different game system costs, features and drawbacks.
- Organized games according to corporate plans for regular displays and special promotions.
- Facilitated community events both online and offline that fostered positive relationships between gamers and the company brand.
Security Officer Supervisor
Citywide Security Group
01.2016 - 04.2016
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular inspections of premises to identify vulnerabilities and ensure safety compliance.
- Trained new staff on operational standards and emergency response procedures.
- Coordinated incident reports and maintained accurate records for regulatory compliance.
- Collaborated with law enforcement during investigations and emergency situations for effective resolution.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decision-making.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
G4S Secure Solutions USA
06.2015 - 01.2016
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter and detect suspicious activities.
- Responded promptly to alarms and emergencies, coordinating with local authorities.
- Maintained detailed reports on incidents, ensuring accurate documentation for investigations.
- Utilized surveillance systems to monitor activity and gather evidence as needed.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
BGI Customer Support
IBEX Global
07.2014 - 10.2014
- Resolved complex customer inquiries, providing tailored solutions while maintaining satisfaction levels.
- Fostered a positive team environment by encouraging collaboration, recognition, and open communication among staff members.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Science - Music Therapy
University of The Incarnate Word
San Antonio, TX05-2026
Associate of Science - Community Health
San Antonio College
San Antonio, TX05-2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Empathy and patience
- Security monitoring
- Inventory management
- In-depth game analysis
Timeline
Retail Sales Associate
Dollar General
06.2026 - Current
Game Advisor
GameStop
08.2018 - 09.2019
Security Officer Supervisor
Citywide Security Group
01.2016 - 04.2016
Security Officer
G4S Secure Solutions USA
06.2015 - 01.2016
BGI Customer Support
IBEX Global
07.2014 - 10.2014
Bachelor of Science - Music Therapy
University of The Incarnate Word
Associate of Science - Community Health
San Antonio College