John De La O
Paramount,CA
Summary
Dynamic leader with a proven track record at Beach Shops, adept in training and development, and excelling in customer relations. Skilled in department collaboration and scheduling, my approach significantly enhances team efficiency and service quality. Highly motivated to learn and grow.
Overview
6
6
years of professional experience
Work History
Department Lead
Beach Shops
11.2022 - Current
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Responsible for opening and closing the establishment
- Lead of 30 student employees and 15 full-time staff ; responsible for scheduling, interviewing, and training
- Co-leading and collaborating on three operational improvement projects per semester, both within our department and across departments
- Co-Coordinator for in-house dining events including holiday and themed dinners, cultural awareness events, and end of semester academic focused events.
- Receive food, paper, and equipment products and properly collect and document all invoices in the approved system
- Responsible for the successful and safe service of approximately 800 students daily
- Responsible for inventory management
Cashier, Cook, Driver
Fazerrati's Pizza
06.2019 - 08.2021
- Required to work in a fast paced environment
- Provide excellent service to approximately 150 customer per day
- Required to consistently switch positions based on the needs of the restaurant
- Cash and card handling, phone service, cooking and preparing food items
- Responsible for the safe transportation of food items
- Required to learn opening and closing procedures including cleaning, food prep, preparing pre-ordered food items, money counting, restocking, and a final walk-through
Education
MBA -
California State University, Long Beach
Long Beach, CA12-2026
Bachelor of Science - Business Administration Management
California State University, Long Beach
Long Beach, CA05-2022
Skills
- Training and Development
- Customer Relations
- Department Collaboration
- Flexible
Timeline
Department Lead
Beach Shops
11.2022 - Current
Cashier, Cook, Driver
Fazerrati's Pizza
06.2019 - 08.2021
MBA -
California State University, Long Beach
Bachelor of Science - Business Administration Management
California State University, Long Beach
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