Summary
Overview
Work History
Education
Skills
Timeline
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John Deleon

Fort Wayne,IN

Summary

Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.

Overview

7
7
years of professional experience

Work History

Service Coordinator

sweetwater
Ft Wayne, IN
01.2017 - 08.2021
  • Coordinated wide range of services for multiple customers.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Contributed to business growth by confirming customer satisfaction with service and quality.

Event Caterer

Cub Soda
Ft Wayne, IN
05.2014 - 03.2021
  • Placed orders for bar beverages and supplies needed for proper set up and preparation.
  • Developed catering menus to exceed client expectations yet meet tight budgets.
  • Discussed menu options, venue locations and event budget with clients to provide accurate service, food and beverage quotes.

General Manager

Mitchell's Sports Bar
Ft Wayne, IN
03.2015 - 01.2017
  • Delivered exceptional customer experiences through hands-on leadership of associates and managers.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

Education

High School Diploma -

Carroll High School
Fort Wayne, IN
06.1994

Skills

  • Accurate recordkeeping
  • Program follow-up and assessment
  • Status meetings
  • customer resource expertise
  • Ongoing customer support

Timeline

Service Coordinator

sweetwater
01.2017 - 08.2021

General Manager

Mitchell's Sports Bar
03.2015 - 01.2017

Event Caterer

Cub Soda
05.2014 - 03.2021

High School Diploma -

Carroll High School

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John Deleon