John Del Valle
Trenton,NJ
Summary
More than 15 + years in IT field, Including experience in 1st and 2nd level help Desk Support, desktop & laptop configuration, imaging, hardware repair and set ups. Server maintenance & network backup monitoring via N-able NOC. Knowledge of Active directory organizational units permissions (OU'S)
Overview
19
19
years of professional experience
Work History
IT Help Desk Technician
NJ DEPARTMENT OF LABOR
10.2021 - Current
- IT Desktop support via Phone, email, walk-ups, and inbound client ticket queue support & general IT service requests using footprints and Remedy ticket systems.
- Remotely connect to clients using Splashtop Microsoft Center Configuration Manager & Dameware to control and troubleshoot PC/hardware and Windows problems
- Utilization of Active Directory administration for password resets, unlocks, computer deletions and computer moves to organization units. Adding members to security and distribution groups.
- Support Software: MS Office Suite 2019 and Office 365 products
- Imaging using PXE-based OS Deployment along with in-house software installs and configuration of laptops for new employees.
Service Desk Analyst
VelocIT/DSI
01.2020 - 03.2020
- Handle incoming queries and help requests from end users on high volume support desk, either via email or over the phone by troubleshooting and resolving issues with Windows 7, 10 and various windows and non-windows programs.
- Patching/software upgrades for WIndows 7 and Win 10 PC's
- Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards
Chemical Laboratory IT Support Tech
Solvay Chemicals Inc.
10.2015 - 03.2019
- Work in set ups of Agilent Gas and liquid Chromatography 6800, 7800 series instruments connected to windows 7 and window 10 desktop PC's using Chemstation and Openlab software
- Act as a liaison between site customer and vendor's technical contacts in order to provide successful set up of various sophisticated Chemical lab instruments controlled through windows 7 and Win 10 desktop systems with their associated software's
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Established network connectivity for lab instruments and connected windows 7 and Win 10 system
- Provided access to specific users through Active Directory through user groups.
Help Desk Technician-
Solvay Chemicals Inc.
05.2005 - 10.2015
- Provided first-level IT technical support for global Chemical Company of 10,000 + employees throughout the US
- Engaged end users and answered questions via email, phone, website live chat
- Supported Microsoft Outlook 2003, 2007, 2010 and 2013
- Unlocking accounts and resetting passwords, running virus and malware scans, installing software, printers. Worked with multiple ticketing systems
Education
Associate of Science - Business Management
Mercer County Community College
Trenton, NJ06.1996
Skills
- 1st & 2nd level IT and network support over phone and also on work with customers onsite
- CompTIA A and Network Certified
- Microsoft Windows XP, 7, and WIN 10 Installation and troubleshooting
- Desktops and laptops imaging, installed applications, data transfers
- Managed user accounts, groups and controlling access rights using Active Directory Disable user accounts for x staff (Remove Password) Used Active Directory to add, remove, and track down systems
- Strong written and verbal communication skills Including the ability to explain technical concepts and solutions to non-technical audiences Adept in both workplace team and self directed environments
Timeline
IT Help Desk Technician
NJ DEPARTMENT OF LABOR
10.2021 - Current
Service Desk Analyst
VelocIT/DSI
01.2020 - 03.2020
Chemical Laboratory IT Support Tech
Solvay Chemicals Inc.
10.2015 - 03.2019
Help Desk Technician-
Solvay Chemicals Inc.
05.2005 - 10.2015
Associate of Science - Business Management
Mercer County Community College
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