Results-driven sales professional with a strong background in customer service and problem-solving. Proven track record of meeting sales targets and enhancing customer satisfaction through effective communication and tailored solutions.
Overview
40
40
years of professional experience
Work History
Senior EVS Associate
Banner Churchill Community Hospital
Fallon, Nevada
12.2025 - Current
Disassembled equipment for cleaning and reassembled to restore performance.
Applied cleaning chemicals to machinery using centralized or portable foaming systems.
Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Mixed and diluted caustic chemicals for use in industrial cleaning.
Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
Followed sanitation schedule and documented cleaning activities.
Applied industrial chemicals safely to clean surfaces in various environments.
Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
Residential and Commercial Sales/Pest Control Technician
Clark Pest Control
Sparks, Nevada
01.2014 - 03.2025
Developed and maintained a strong client base, resulting in an increase in repeat business
Consistently met monthly sales target of $25,000 through effective prospecting and lead generation strategies
Educated customers on various pest control solutions, tailoring recommendations to their specific needs and concerns
Utilized persuasive communication skills to negotiate contracts and close deals with residential and commercial clients
Collaborated with the operations team to ensure timely delivery of services and resolve any customer issues or concerns
Implemented a CRM system to track leads, manage customer information, and streamline the sales process
Installer/Technician
DIRECTV
Sparks, Nevada
03.2008 - 10.2013
Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
Removed systems and fixtures to prepare for replacements.
Provided customer education on system maintenance and operation post-installation.
Participated in ongoing training to stay updated on new installation techniques and product developments.
Tested and troubleshot systems to alleviate potential issues.
Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
Head Clerk Grocery
Bel Air Supermarket
Sacramento, California
04.1986 - 04.1996
Managed inventory levels by monitoring stock quantities and submitting orders to suppliers as needed
Collaborated with team members to unload delivery trucks and verify accuracy of received merchandise.
Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests
Trained new employees on store policies, procedures, and customer service standards
Maintained accurate records of daily sales transactions using point-of-sale systems.
Managed customer complaints and resolved issues promptly to ensure customer satisfaction.
Education
High School Diploma -
Oakmont High School
Roseville, CA
Skills
Buffer machine operation
Floor cleaning expertise
Floor stripping and waxing
Hard floor maintenance
Chemical handling proficiency
Integrated pest management
Structural inspection
Chemical application
Rodent control
Bed bug treatment
Pest removal
Task delegation
Employee training
Product ordering
Merchandising strategies
Inventory merchandising
Customer service and assistance
Scheduling coordination
Timeline
Senior EVS Associate
Banner Churchill Community Hospital
12.2025 - Current
Residential and Commercial Sales/Pest Control Technician