JOHN DEPIORE
Summary
Dynamic logistics professional with a proven track record at Airgas Merchant, excelling in logistics coordination and analytical problem-solving. Successfully developed training programs and optimized resource allocation, enhancing customer service efficiency. I drive results through effective communication and adaptability in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Delivery Manager/ Purchasing Manager
Original Mattress Factory
01.2020 - Current
- Manage team of drivers that perform in home delivery of company made mattresses and related bedding products.
- Monitor inventory and forecast demand to purchase raw materials for production as well as finished goods from vendors for resale.
- Perform cycle counts to confirm accuracy of forecasting, to meet target inventory levels for overall accuracy and cost effectiveness.
Logistics Training Manager
Airgas Merchant Gases, an Air Liquide Co.
01.2014 - 01.2019
- Developed a comprehensive training program for onboarding all new Logistics Analysts.
- Lead the recruiting, interviewing and hiring activities for this expanding Logistics Center.
- Developed and facilitated corrective action training for customer service interruptions and complaints.
- Facilitated training provided by Safety and Quality departments to meet all SMS, ISO and FDA requirements.
- Developed and facilitated training for 3rd party haulers related to delivery ticket and billing processes.
- Adapted and facilitated the corporate Customer Service retail training program to fit our call center customer service activities.
Logistics Mgr.
Airgas Merchant
01.2003 - 01.2014
- Collaborated with Supply Chain, sales groups, and distribution zone managers to assure adequate driver and equipment resources to meet demand.
- Together we shifted resources to meet changing demand throughout the network, to ensure maximizing utilization of resources to safely meet and exceed customer service and efficiency targets.
- Coached, counseled and supported group of 20+ analysts in fast-paced Logistics and Customer Service Call Center.
- Wrote performance evaluations and facilitated appraisals, supported analysts in developing and implementing individual goals.
- Developed and implemented corrective actions based on customer service interruptions and complaints.
Education
BA - Sports Management
Youngstown St.
Masters - Education
University of Akron
Skills
- Analytical skills
- Problem-solving
- Employee engagement
- Adaptability
- Effective communication
- Logistics coordination
References
Available upon request
Accomplishments
- Awarded the "3 C's Customer Service" Award
- Raised over 100K for American Cancer Society
- Managed Logistics for large events
- Ftiness Trainer for adults with disabilities
Timeline
Delivery Manager/ Purchasing Manager
Original Mattress Factory
01.2020 - Current
Logistics Training Manager
Airgas Merchant Gases, an Air Liquide Co.
01.2014 - 01.2019
Logistics Mgr.
Airgas Merchant
01.2003 - 01.2014
BA - Sports Management
Youngstown St.
Masters - Education
University of Akron
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