John Dixon
Mckinney,TX
Summary
Highly motivated professional with a strong leadership background in strategic planning and exceptional interpersonal skills. Skilled at driving growth, developing high-performance teams, and fostering innovation. Certified in IT support and project management, with extensive experience in customer service, management, and technical proficiency in a wide range of SaaS platforms. Committed to continuous improvement and leveraging AI tools to optimize workflows and enhance customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automation Integration Manager
Metroplex Trading Co
Coppell, TX
12.2023 - Current
- Led the integration of automated systems to streamline business operations, reducing manual processes and increasing efficiency
- Managed cross-functional teams to develop and implement automation strategies aligned with business goals
- Conducted regular reviews and updates of automation processes to ensure optimal performance and alignment with industry standards
- Provided training and support to staff on new automated systems and processes
- Collaborated with IT and other departments to troubleshoot and resolve automation-related issues
- Developed metrics and KPIs to monitor the effectiveness of automation initiatives.
Insurance Adjuster
State Farm
Irving, TX
08.2021 - 12.2023
- Familiar with legal statutes and regulations related to insurance adjusting
- Excellent communication, problem-solving, and analytical skills
- Proven track record of successfully resolving challenging claims
- Proficient in using software applications to manage claims and adjuster activities
- Calculated estimated costs for damages and losses
- Prepared detailed written reports of findings to document investigation results
- Attended meetings with clients, attorneys, and other professionals regarding claim status
- Collaborated with underwriting staff to clarify coverage issues
- Gathered and documented evidence to support court proceedings
- Investigated questionable claims to determine payment authorization
- Drafted statement of loss to summarize damages, payments, and underlying policy coverage.
Membership Manager
Crossgates Family Fitness
New Orleans, LA
01.2018 - 08.2021
- Developed membership marketing and promotional strategies that drive growth and retention
- Expert in customer service, relationship management, and database management
- Proficient in Microsoft Office Suite, Salesforce, and other membership software
- Strong communication and interpersonal skills to promote membership and develop relationships
- Managed social media accounts to engage existing members and attract new ones
- Generated weekly newsletters highlighting upcoming events or changes within the organization
- Resolved customer service issues from existing members
- Delegated work to staff, setting priorities and goals
- Provided leadership, insight, and mentoring to newly hired employees on company programs.
Education
Bachelor of Science - Computer and Information Sciences
Western Governors University
11.2024
Musical Theater -
Florida School of The Arts
08.2014
Skills
- Strategic Planning and Vision
- Leadership and Team Development
- Financial Management and Budgeting
- Business Development and Growth
- Innovation
- Operational Excellence
- Risk Management and Compliance
- Decision Making and Problem Solving
- Negotiation and Influencing
- Performance Metrics and KPIs
- Talent Acquisition and Retention
- Workflow Automation
- Customer Experience Optimization
- SaaS Integration
- Technical Proficiency (ShipStation, Zendesk, Salesforce, Slack, Zoom, Microsoft Office Suite, Google Workspace, Workday, Adobe Creative Cloud, AuthorizeNet, Zapier)
Certification
- IT Support Specialist, Coursera, 11/21
- Foundations of Project Management, Coursera, 12/23
- Professional Administrative Certification of Excellence (PACE) 7/24
Timeline
Automation Integration Manager
Metroplex Trading Co
12.2023 - Current
Insurance Adjuster
State Farm
08.2021 - 12.2023
Membership Manager
Crossgates Family Fitness
01.2018 - 08.2021
Bachelor of Science - Computer and Information Sciences
Western Governors University
Musical Theater -
Florida School of The Arts