Mark Warriner
Longwood
Summary
Account Manager and Sales professional with a proven track record of generating leads and maximizing outreach strategies. Skilled in full-cycle customer relationship management across diverse sales environments. Expertise includes cold calling, appointment setting, and utilizing CRM tools to build a robust sales pipeline and surpass revenue targets. Demonstrated ability to secure new business and maintain high client retention rates through strategic communication and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager
Bisco Industries Inc.
Orlando
04.2025 - 10.2025
- Drove Revenue Growth: Executed sales strategies and identified upsell opportunities within a diverse client portfolio to maximize revenue growth.
- Cultivated Strong Client Relationships: Developed, maintained, and fostered loyalty with clients through regular check-ins, proactive concern resolution, and effectively addressing questions regarding products and services.
- Strategic Account Management: Managed multiple accounts simultaneously, ensuring timely communication and effective problem resolution while utilizing CRM tools to track interactions and improve communication strategies.
- Targeted Outreach & Proposal Development: Generated new leads through cold calling activities and created tailored proposals outlining services, costs, and benefits based on unique client needs and business goals.
Junior Broker
PHP Agency Inc.
Orlando
12.2023 - 10.2025
- Drove Customer Acquisition: Expanded the customer base through effective networking, cold calling, and relationship-building strategies.
- Facilitated Coverage Approval: Assisted clients in navigating the process of obtaining coverage by completing applications and successfully obtaining necessary underwriting approval.
- Provided Comprehensive Client Support: Built strong client relationships using active listening and issue resolution to provide excellent service, and managed inquiries to enhance customer satisfaction.
- Supported Financial Planning: Assisted clients in understanding various investment options to align with their financial goals, and supported senior brokers in preparing client presentations and investment proposals.
Sales Development Representative
ThreatLocker
Orlando
04.2024 - 10.2024
- Drove Pipeline Development: Executed targeted cold calling efforts and leveraged effective questioning to qualify leads.
- Facilitated Sales Cycle Progression: Scheduled and coordinated essential meetings and appointments between potential clients and sales executives.
- Relationship Management: Nurtured relationships with prospects to guide them through the sales funnel and developed relationships with existing customers to increase sales opportunities.
- CRM Utilization & Team Support: Collaborated with and supported the sales team to build the sales pipeline, while maintaining accurate records of interactions and follow-ups using CRM tools.
Bartender, Restaurant Manager
Cody's Roadhouse Lake Sumter
The Villages
02.2022 - 06.2023
- Drove Operational Efficiency & Compliance: Performed essential opening and closing duties, maintained accurate cash handling, and ensured proper sanitation and compliance with age verification laws.
- Trained and Coached Team: Coached team members on customer service best practices, food safety, menu education, and up-selling techniques to drive revenue.
- Enhanced Sales Through Expertise: Maintained comprehensive knowledge of bar and menu options, providing personalized recommendations and drink suggestions to enhance the customer experience and increase sales.
- Elevated Customer Satisfaction & Conflict Resolution: Resolved customer complaints in a professional manner to maintain positive relationships with guests, while utilizing effective communication to de-escalate conflicts.
Education
Patient Care Technician
Lake Technical College
Eustis, FLSkills
- Revenue Growth & Sales
- Client Relationship Management
- Account Management & Strategic Communication
- Customer Acquisition & Lead Generation
- Sales Pipeline Development
- Cold Calling & Scheduling Appointments
- Qualifying Leads & Overcoming Objections
- Problem Solving & Conflict Resolution
- CRM Utilization
- Networking Skills
Certification
2-14 Resident Life (Including Annuities and Variable Contracts) Agent License
Timeline
Account Manager
Bisco Industries Inc.
04.2025 - 10.2025
Sales Development Representative
ThreatLocker
04.2024 - 10.2024
Junior Broker
PHP Agency Inc.
12.2023 - 10.2025
Bartender, Restaurant Manager
Cody's Roadhouse Lake Sumter
02.2022 - 06.2023
Patient Care Technician
Lake Technical College