John Doe
Dallas
Summary
IT Infrastructure leader with 8+ years modernizing hybrid environments across Azure, identity, networking, servers, and end-user platforms. Recognized for improving reliability and scale through ITIL-aligned operations, KPI/SLA discipline, and calm communication during change and major incidents. Advances automation, IaC, and AI-assisted workflows to reduce manual effort, improve consistency, and elevate the digital employee experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Infrastructure Operations Manager
ACME Technology
Dallas, TX
01.2024 - Current
- Oversaw infrastructure operations across 100+ offices, 1,000+ properties, 1,000 endpoints, and 200 hybrid servers, aligning day-to-day execution with reliability, scalability, and business continuity expectations.
- Established operational cadence and service discipline across Infrastructure Operations, improving consistency, quality, and performance through clear priorities, ownership, and executive-ready communication.
- Optimized monitoring and operational responsiveness by enhancing visibility and proactive alerting, strengthening preventative culture and faster action on health signals across critical platforms.
- Strengthened documentation and knowledge practices (issues, escalations, recurring patterns), producing actionable trend data that improves decision-making and highlights priority areas for remediation.
- Removed delivery blockers by coordinating resources across Desktop Support, Service Desk, and Custom Applications, and partnering with senior leadership to secure support for time-sensitive work.
- Developed team capability and resiliency by improving day-to-day structure, supporting skills/certification growth, and increasing delegation as the team expands and matures.
Senior Cloud Engineer
ACME Technologies
Dallas, TX
10.2022 - 01.2024
- Architected and migrated legacy file services to Azure Files, enabling retirement of legacy file servers/appliances while improving scalability and long-term supportability.
- Modernized identity infrastructure by planning and sequencing domain controller upgrades and dependency reduction to strengthen resiliency and reduce physical constraints.
- Migrated vendor connectivity to Azure and resolved architecture/resource constraints through structured planning, technical validation, and cross-team coordination.
- Delivered Azure Virtual Desktop and bulk migration initiatives by defining execution steps, reducing friction during rollout, and improving consistency across deployment activities.
- Served as a trusted escalation point and mentor, strengthening team execution through clear technical guidance, stronger follow-through, and improved communication across stakeholders.
Cloud Engineer
ACME Technologies
Dallas, TX
10.2021 - 10.2022
- Improved SSL certificate lifecycle management by implementing inventory, documentation, and monitoring practices to enable proactive renewals and smooth certificate transitions with minimal user impact.
- Administered Microsoft/O365 licensing utilization aligned to enterprise agreement intent, improving usage discipline and operational readiness for renewal and forecasting conversations.
- Hardened identity access controls by strengthening Azure Conditional Access policies during a security event, reducing exposure and improving control consistency across applications.
- Upgraded core platforms (ConfigMgr and vCenter) and implemented remote access improvements (Always-On VPN), strengthening stability and supportability while reducing operational friction.
Sr. Systems Administrator
ACME Technologies
Newton, MA
10.2021 - 10.2022
Systems Administrator
ACME Technologies
Newton, MA
08.2018 - 10.2019
Desktop Engineer
ACME Technologies
Newton, WI
07.2017 - 08.2018
Regional Desktop Support
Papa Johns
Newton, WI
04.2012 - 11.2016
Education
Associate of Applied Science - Computer Networking
ITT Technical Institute
Accomplishments
- Network Transformation (vWAN/SD-WAN): Led a Two Newton network modernization that simplified connectivity and transitioned critical network services to Azure. Executed a two-phase cutover with no business disruption, captured succinctly by the CIO’s feedback: Nothing noticed, just BAU.
- ITIL Ops Excellence: Stepped forward during a failed datacenter relocation (Nov 2023), executing disaster recovery to restore critical services before the next business hours and accelerating stabilization by moving recoverable workloads to cloud. Drove high-discipline execution during complex change windows, including acquisition cutovers with scripted tasks, clear assignments, and rapid adjustment to late-breaking changes.
- Modernization & Tech Debt Reduction: Paid down operational technical debt that had contributed to recurring, high-impact outages, shifting the org toward more reliable, maintainable designs. Rebalanced work by transitioning routine tasks/incidents to the Service Desk, increasing response speed while refocusing Infrastructure Operations on preventative and strategic priorities.
- Automation & IaC (AI-Enabled Ops): Delivered the organization’s first Kubernetes-based PaaS deployment (Profise), enabling simpler release upgrades and improved scaling compared to traditional VM patterns. Expanded repeatable deployment and operational practices through standardized automation and AI-assisted workflows that improved consistency in scripting, troubleshooting, and documentation.
- Cloud & Cost Governance: Advanced cloud-centric network architecture by implementing Azure Virtual WAN with Palo Alto, positioning Azure as the network hub and reducing dependency on legacy datacenters. Influenced foundational technical decisions over multiple years that later translated into smoother execution and cost/time efficiencies during modernization work.
Certification
- ITIL Foundations v3
- MTA: Networking Fundamentals
- Microsoft Certified: Azure Fundamentals
- IS-700.B
- IS-100.C
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Infrastructure Operations Manager
ACME Technology
01.2024 - Current
Senior Cloud Engineer
ACME Technologies
10.2022 - 01.2024
Cloud Engineer
ACME Technologies
10.2021 - 10.2022
Sr. Systems Administrator
ACME Technologies
10.2021 - 10.2022
Systems Administrator
ACME Technologies
08.2018 - 10.2019
Desktop Engineer
ACME Technologies
07.2017 - 08.2018
Regional Desktop Support
Papa Johns
04.2012 - 11.2016
Associate of Applied Science - Computer Networking
ITT Technical Institute