Shohn Page

• Coordinated infrastructure transition activities and tracked completion across teams
• Scheduled technical work and ensured readiness for implementation activities
• Supported AV and conferencing services for internal meetings and events
• Maintained documentation, inventory tracking, and maintenance schedules
• Communicated status updates, risks, and timelines to stakeholders
• Tracked operational metrics and produced service quality reports

Assisted with workflow digitization and process organization

• Coordinated logistics and scheduling for operational projects and events
• Facilitated communication between clients, staff, and service teams
• Tracked action items and ensured timely completion of deliverables
• Documented procedures and supported consistent service execution
• Identified issues and coordinated resolutions during operations

Maintained reporting data for project performance

• Scheduled technical deployments and coordinated technician assignments
• Supported meetings by ensuring equipment readiness and service continuity
• Worked with clients to gather requirements and communicate plans
• Maintained operational documentation and service procedures
• Tracked issues and coordinated troubleshooting efforts
• Assisted installation planning using room layouts and requirements

• Managed multi site service operations and coordinated cross functional teams
• Tracked workload performance and adjusted resources to meet demand
• Created centralized scheduling and workflow tracking system
• Acted as escalation point for service issues and resolved operational conflicts
• Improved service reliability through process documentation and staff training
• Monitored service metrics and implemented performance improvements
• Coordinated vendors and internal teams to meet service commitments

• Coordinated campaign activities and schedules

• Maintained participation tracking and reporting

• Organized event logistics and documentation

• Communicated updates to participants and organizers

• Supported successful execution of awareness initiatives