John D. K. Dogbegah
Flushing,NY
Summary
Experienced with sorting and categorizing packages for streamlined operations. Utilizes effective communication and time management to maintain high productivity levels within fast-paced environment. Track record of ensuring accurate and efficient package handling through teamwork and organizational skills.
Overview
2025
2025
years of professional experience
Work History
Sortation Associate RTS Associate
Amazon
10.2019 - 01.2025
- Sorting packages based on size and destination
- Built pallets, wrapping pallets, transporting pallets with pallet jack, and sorting packages and pallets.
- Handle packages from envelopes to boxes ranging up to 49 pounds.
- Part of the Amazon ASC (Amazon Safety Committee)
- Sorting packages based on sized with jack
IT Field Technician
Agilant Solutions
07.2023 - 10.2023
- On-site accurate diagnosis of the problem with a malfunctioning PC, Mac, laptop, printer or other peripheral.
- Replace defective screens of chrome books.
- Swapping daughter boards to defective chrome books
- Research the correct replacement part number when ordering from a vendor.
- Courteous to all customers and to provide them with accurate information.
- Responsible for a neat appearance (business
Merchandise Assistant Sales Associate
JCPenney
01.2013 - 01.2018
- Greeted and assisted customers in finding products.
- Actively listened to customers in a calm and agreeable manner to resolve problems
- Tracked quantity of stock using the online registry and tracked expenses
- Worked directly with the team to organize, purge and display all samples and shipping packages, processed all received packages and ensured delivery to the appropriate manager.
Computer Lab Assistant
Laguardia Community College
2012 - 2013
- Provided technical support to students and faculty in computer lab settings.
- Maintained and updated lab equipment, ensuring optimal functionality.
- Assisted in troubleshooting software and hardware issues for users.
- Developed training materials for students on computer usage and lab policies.
Education
No Degree - Computer IT Support Certification
Google Certificate
Online12-2025
Bachelor’s - Computer Science
Queens College
01.2025
AAS - Computer Networking: Administration and Security
LaGuardia Community College
Long Island City, NY01.2022
Skills
- Soft Skills
- Patience
- Empathy
- Communication
- Work ethics
- Calm under pressure
- Hard Skills
- Strong understanding of operating systems, software, and devices
- Problem-solving skills
- Analytical skills
- Customer service experience
- Verbal and written communication skills
- Package handling
- Sorting accuracy
- Warehouse safety
- Pallet jack operation
- Stock management
Coursework
- MAC 108: Intro to Python
- HUC 101: Fun of Speech Comm
- MAC 293: Computer Repair
- MAC232: Univ Nos
- BTM 101: Intro to Business
- ELF 101 & 102: Elementary French
Timeline
IT Field Technician
Agilant Solutions
07.2023 - 10.2023
Sortation Associate RTS Associate
Amazon
10.2019 - 01.2025
Merchandise Assistant Sales Associate
JCPenney
01.2013 - 01.2018
Bachelor’s - Computer Science
Queens College
Computer Lab Assistant
Laguardia Community College
2012 - 2013
No Degree - Computer IT Support Certification
Google Certificate
AAS - Computer Networking: Administration and Security
LaGuardia Community College