John Donovan
Pensacola,FL
Summary
Driven and accomplished professional with 10 years of experience in fast paced and detail oriented Production management and Manufacturing. Efficient in daily production, emails, communication, prioritizing, and coordinating between individuals to ensure the tasks at hand are completed. Superior competency in resource allocation, production scheduling and workflow management. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experience with customer service, resolution, and daily communication.
Overview
2025
2025
years of professional experience
Work History
Shipping/Customer Service
Warbonnet Outdoors
- 10.2024
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
- Streamlined order fulfillment by effectively picking, packing, and shipping products.
- Addressed potential shipping issues proactively preventing delays or mix-ups in deliveries.
Quality Control
Warbonnet Outdoors
- Reduced errors in eligibility determinations by implementing quality control review system.
- Tracked key performance indicators and enforced quality control measures.
- Delivered finished products that met quality control standards and customer requirements.
- Trained subordinates on quality control within critical databases.
- Improved overall product quality by establishing rigorous quality control procedures and standards.
Production Manager
Warbonnet Outdoors
04.2014 - 10.2024
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Enhanced product quality by implementing rigorous quality control checks at every production stage.
Landscaping Foremen
Dastardly Deeds
03.2013 - 03.2015
- Performed planting, watering, mulching, and edging of lawns.
- Operated zero turn lawn mowers, lawn equipment, and routine maintenance on all equipment.
- Preserved client satisfaction with timely completion of tasks according to specifications outlined in contracts or work orders.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
Education
Associate of Arts -
Pensacola Junior College
Pensacola, FLHigh School Diploma -
Booker T. Washington High School
Pensacola, FL05.2008
Skills
- Dedication to product quality
- Production quality assurance and training
- Manufacturing management
- Manufacturing
- Production planning
- Quality Control
- Inventory management specialist
- Training skills
- Troubleshooting Skills
- Raw material management
- Supply management expertise
- Strategic planning/thinking
- Assembly and Production
- Workflow Optimization
- Log updating
- Multitasking
- Organizational skills
- Leadership and Management skills
- Time management abilities
- Inventory and Stock management
- Optimizing production output
- Customer relationship management
- Conflict resolution
- Resourcefulness
- Record-keeping
- Communication skills
- Customer resolution
- Customer education
Timeline
Production Manager
Warbonnet Outdoors
04.2014 - 10.2024
Landscaping Foremen
Dastardly Deeds
03.2013 - 03.2015
Shipping/Customer Service
Warbonnet Outdoors
- 10.2024
Quality Control
Warbonnet Outdoors
Associate of Arts -
Pensacola Junior College
High School Diploma -
Booker T. Washington High School