John Douglass
Orlando,FL
Summary
Dedicated, dynamic, enthusiastic, and upbeat, and technically skilled business professional along with an outstanding administrative support skills.
Able to meet tight deadlines in fast-paced environments, work with minimum supervision, supply excellent customer service, reliable team player, willing to learn and take on challenges.
Organized and dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.
Excellent oral and written communication skills AREAS OF EXPERTISE
Management Skills
Digital Marketing
Critical Thinking
Communication Skills
Overview
17
17
years of professional experience
Work History
Online Pickup & Delivery Associate
Discovery Church, Walmart Neighborhood Market
Orlando, FL
01.2017 - Current
- Responsible for aiding customers’ experience with all process of their online shopping experience while ensuring that their services are exact.
- Understanding and identifying all needs of clients and helping them to locate and shop for products or items that not only suit their needs but also meet their requirements.
- Responsible for utilizing advanced knowledge of products, trends, and services to serve as trusted consultant for each Walmart customer by providing them with advice, guidance, and buying services.
- Assist with processing of customer orders online, which involves processing orders on behalf of customers via live chat, telephone, or email, and interacting with them to identify and understand their specifications and requirements regarding products or items they want to shop.
Grocery Manager
Walmart Neighborhood Market
01.2014 - 01.2017
- Years 1 month) Retail Merchandising Grocery
- Inventory control
- Loss prevention
- Supervising
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
- Improved overall sales by identifying market trends and optimizing product selection.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Target •Team Leader
Target
06.2007 - 01.2014
- Managing teams of 20-25 team members along with scheduling all employee while interviewing new candidates and making staffing decision
- Working to attain maximum profits, sales return on investment, market share, guest goodwill and team member satisfaction.
- Acting as manager on duty responding to guests and team members’ concerns, as well as opening and closing procedures and ensuring all target property and personnel are secure
- Refilling and rotating items on shelves to maintain well-stocked inventory.
- Directly overseeing overnight store operations, including issuing staff assignments, and creating production list
- Conducting annual performance reviews.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
Digital literacy fundamentals certificate -
US Navy
MS2002
Some College (No Degree) - Construction Trades
Builders A School
MSSkills
- Canva
- Blueprint reading
- Microsoft office
- Health and safety
- Customer relations
- Framing
- Hiring
- Human resources
- Inventory management Leadership skills
- Time Management
- Verbal Communication
- Dependable and Responsible
- Critical Thinking
- Problem-Solving
- Excellent Communication
- Quality Assurance
- Customer Relations
Timeline
Online Pickup & Delivery Associate
Discovery Church, Walmart Neighborhood Market
01.2017 - Current
Grocery Manager
Walmart Neighborhood Market
01.2014 - 01.2017
Target •Team Leader
Target
06.2007 - 01.2014
Digital literacy fundamentals certificate -
US Navy
Some College (No Degree) - Construction Trades
Builders A School