John Drake
Onalaska,WI
Summary
Hard-working, dedicated professional with international background and outlook seeking position as International Patient Coordinator - Spanish. Focused on customer service and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
11
11
years of professional experience
Work History
Bilingual Real Estate Salesperson
Harlan Hein & Associates
Onalaska, WI
02.2018 - Current
- Assisted English- and Spanish-speaking clients in sale, purchase or rental of home.
- Coordinated appointments to show marketed properties.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Bilingual Retail Clerk
Flores Mariae Gift Shop, Shrine of Our Lady of Guadalupe
La Crosse, WI
03.2017 - 03.2018
- Helped customers (many Spanish-speaking) complete purchases and locate items.
- Promoted customer loyalty by delivering friendly service and knowledgeable assistance in customers' native language, in-person and via telephone.
- Totaled sales at end of day with accuracy.
Bilingual Patient Assistance Counselor
Marshfield Clinic
Marshfield, WI
10.2013 - 10.2016
- Helped assess eligibility of English- and Spanish-speaking patients seeking Clinic financial assistance, applied Clinic policies and communicated appropriate decisions to involved parties.
- Handled service calls, delivered accurate, complete and understandable information and owned callers' issues to resolution.
- Worked with patients and their employers and/or Medicaid, federal Health Insurance Marketplace, or community assistance counterparts to obtain coverage or payment for medical services.
- Ensured that Clinic financial assistance to patients born outside U.S. was consistent with their entry status.
- Worked with patients, Clinic staff, and insurance or assistance programs to coordinate services for patients.
- Interacted with and served culturally diverse patient population.
Spanish and Portuguese Medical Interpreter
Voices For Health, Inc.
Grand Rapids, MI
08.2011 - 02.2013
- Facilitated communication between English-speaking health care providers and Spanish- or Portuguese-speaking patients and families.
- Traveled on-call to hospitals, clinics, social services centers, and homes to provide interpreting services.
- Followed ethical codes to protect confidentiality of patient medical information.
- Provided interpreting services to patients and families during process of scheduling initial visit and coordination of ongoing treatment.
Tutor - Refugee Program
Lutheran Social Services
Lansing, MI
10.2011 - 09.2012
- Provided academic, emotional and social support to ESL refugee students.
- Furthered their academic advancement and social integration in coordination with teachers, social workers and sponsors.
Education
High School Diploma -
St. Declan's College
Dublin, IrelandMaster of Arts - Curriculum and Instruction
Bloomsburg University of Pennsylvania
Bloomsburg, PABachelor of Arts - History
Bloomsburg University of Pennsylvania
Bloomsburg, PASkills
- Medical field experience
- Organization
- Communication
- Teamwork
- Customer service
- Problem solving
- Bilingual
- Knowledgeable of cultural backgrounds
Timeline
Bilingual Real Estate Salesperson
Harlan Hein & Associates
02.2018 - Current
Bilingual Retail Clerk
Flores Mariae Gift Shop, Shrine of Our Lady of Guadalupe
03.2017 - 03.2018
Bilingual Patient Assistance Counselor
Marshfield Clinic
10.2013 - 10.2016
Tutor - Refugee Program
Lutheran Social Services
10.2011 - 09.2012
Spanish and Portuguese Medical Interpreter
Voices For Health, Inc.
08.2011 - 02.2013
High School Diploma -
St. Declan's College
Master of Arts - Curriculum and Instruction
Bloomsburg University of Pennsylvania
Bachelor of Arts - History
Bloomsburg University of Pennsylvania
Similar Profiles
Alexis DerbyAlexis Derby
Veterinary Assistant at Harlan Veterinary Associates & Referral CenterVeterinary Assistant at Harlan Veterinary Associates & Referral Center
Nthlari Pardon ChaukeNthlari Pardon Chauke
Warehouse Assistant at Mr HeinWarehouse Assistant at Mr Hein
Delali ADADODelali ADADO
Receptionist Administrator at Kraft HeinReceptionist Administrator at Kraft Hein
Noah VangNoah Vang
Warehouse Specialist at Ace HardwareWarehouse Specialist at Ace Hardware
Zachary StofletZachary Stoflet
Clinical Supervisor, RN - Surgery at Gundersen Health SystemClinical Supervisor, RN - Surgery at Gundersen Health System