Ensure highest level of customer satisfaction by overseeing daily operations of the customer service team.
Act as a liaison between customers and store management to address concerns and implement solutions.
Supervise and support customer service associates to ensure excellent service delivery.
Train, mentor and guide team members in customer service best practices.
Intern
NATIONAL INSTITUTES OF HEALTH
06.2022 - 08.2022
Assistant to researcher on deep learning model for deployment on devices and platforms.
Develop, implement, and optimize deep learning model using Python to solve complex real world problems.
Collaborate with team on model evaluation and performance monitoring tools.
Education
Bachelor of Science - Computer Science
University of Maryland, College Park
College Park, MD
01.2025
Skills
C
Ruby
Python
Java
OCaml
Kotlin
EXTRACURRICULAR ACTIVITIES
BOY SCOUTS OF AMERICA, Eagle Scout / Troop 1191
Encouraged clients to find creative solutions to problems and maintain motivation.
Completed Eagle Project by leading other scouts coordinating charge of wildlife reserve
Led younger Scouts skills necessary for wilderness survival, navigation and first aid earning merit badges.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Plan events or initiatives to support the crew's activities and fundraising to cover costs associated with events.
Venture Crew, President
Assist Venture Crew members who are working on their Eagle Scout projects by providing guidance on planning, execution and requirements.
Foster opportunities for Venture Crew members to lead activities, manage teams, and organize events.
Demonstrate and uphold ethical behavior, Scout values, and leadership.
Accomplishments
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.