Summary
Overview
Work History
Education
Skills
EXTRACURRICULAR ACTIVITIES
Accomplishments
Timeline
Generic

John D. VanDine

Mount Airy,MD

Summary

COMPUTER SCIENCE - FOCUS ON MACHINE LEARNING



Overview

5
5
years of professional experience

Work History

Customer Service Lead

FOOD LION GROCERY
01.2020 - Current
  • Ensure highest level of customer satisfaction by overseeing daily operations of the customer service team.
  • Act as a liaison between customers and store management to address concerns and implement solutions.
  • Supervise and support customer service associates to ensure excellent service delivery.
  • Train, mentor and guide team members in customer service best practices.

Intern

NATIONAL INSTITUTES OF HEALTH
06.2022 - 08.2022
  • Assistant to researcher on deep learning model for deployment on devices and platforms.
  • Develop, implement, and optimize deep learning model using Python to solve complex real world problems.
  • Collaborate with team on model evaluation and performance monitoring tools.

Education

Bachelor of Science - Computer Science

University of Maryland, College Park
College Park, MD
01.2025

Skills

  • C

  • Ruby

  • Python

  • Java

  • OCaml

  • Kotlin

EXTRACURRICULAR ACTIVITIES

BOY SCOUTS OF AMERICA, Eagle Scout / Troop 1191


  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Completed Eagle Project by leading other scouts coordinating charge of wildlife reserve
  • Led younger Scouts skills necessary for wilderness survival, navigation and first aid earning merit badges.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Plan events or initiatives to support the crew's activities and fundraising to cover costs associated with events.


Venture Crew, President


  • Assist Venture Crew members who are working on their Eagle Scout projects by providing guidance on planning, execution and requirements.
  • Foster opportunities for Venture Crew members to lead activities, manage teams, and organize events.
  • Demonstrate and uphold ethical behavior, Scout values, and leadership.

Accomplishments

  • Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Intern

NATIONAL INSTITUTES OF HEALTH
06.2022 - 08.2022

Customer Service Lead

FOOD LION GROCERY
01.2020 - Current

Bachelor of Science - Computer Science

University of Maryland, College Park
John D. VanDine