Isaiah Bolden
Roselle,NJ
Summary
Dynamic professional with extensive experience in customer service and cash handling . Proven track record in relationship building and staff development, enhancing customer satisfaction and operational efficiency. Skilled in strategic planning and compliance, consistently achieving goals while fostering a healthy, collaborative team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Lead
The Home Depot
Watchung, NJ
09.2025 - Current
- Led customer service team in resolving escalated issues and improving client satisfaction.
- Developed training materials for onboarding new staff, enhancing knowledge retention.
- Streamlined communication processes between departments to improve service delivery efficiency.
- Implemented feedback mechanisms to gather customer insights and drive service improvements.
- Fostered a collaborative team environment focused on continuous improvement and high performance.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Personal Banker
Provident Bank
Kenilworth, NJ
01.2025 - 09.2025
- Processed customer transactions efficiently and accurately using Wells Fargo systems.
- Assisted customers with account inquiries, providing exceptional service and support.
- Maintained cash drawer accuracy, ensuring compliance with bank policies and procedures.
- Educated customers on available banking products to enhance financial literacy.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Provided tailored financial solutions based on client needs and goals.
- Facilitated account openings, closings, and maintenance in compliance with regulations.
- Analyzed financial reports to identify opportunities for business growth and improvement.
Customer Service Representative
The Home Depot
Garwood, NJ
07.2021 - 12.2024
- Assisted customers with product inquiries and order status, enhancing overall satisfaction.
- Resolved customer complaints efficiently, improving retention and loyalty rates.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to maintain organized merchandise displays, promoting product visibility.
- Educated customers on Home Depot services and promotions, increasing engagement and sales opportunities.
- Trained new staff on customer service protocols and store operations, fostering a knowledgeable team environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Shift Lead
AMC Theatres
Linden, NJ
06.2017 - 07.2021
- Supervised team performance to ensure exceptional guest service and operational efficiency.
- Coordinated daily shift activities to optimize workflow and meet customer demands.
- Trained new staff on procedures, safety protocols, and customer service standards.
- Monitored inventory levels and assisted in managing stock replenishment processes.
- Resolved guest complaints promptly, enhancing overall satisfaction and retention rates.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Crew Member
AMC Theatres
Linden, NJ
11.2015 - 06.2017
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated point-of-sale systems accurately, handling transactions efficiently.
- Maintained cleanliness and organization of lobby and concession areas during peak hours.
- Assisted team members in preparing and serving food and beverages quickly.
Education
Bachelor of Science - Information Technology
Kean University
Union, NJAssociate of Science - Information Systems
Union County College
Cranford, NJ05.2019
High School Diploma -
Roselle Catholic High School
Roselle, NJ06.2012
Skills
Cash handling and management
Cash handling expertise
Relationship building and management
Goal-oriented focus
Compliance, banking laws, and regulations
Financial record keeping
Training and mentoring
Staff management
Attention to detail
Complex Problem-solving
Strategic planning
Inventory control
Staff development
Staff discipline
Team building
Accomplishments
AMC Theaters employee of the month, December 2018.
Achievement in Developmental writing, Union County College, 2018
Certification
Licensed Notary
Timeline
Customer Service Lead
The Home Depot
09.2025 - Current
Personal Banker
Provident Bank
01.2025 - 09.2025
Customer Service Representative
The Home Depot
07.2021 - 12.2024
Shift Lead
AMC Theatres
06.2017 - 07.2021
Crew Member
AMC Theatres
11.2015 - 06.2017
Bachelor of Science - Information Technology
Kean University
Associate of Science - Information Systems
Union County College
High School Diploma -
Roselle Catholic High School