Michele McKinney
Lake Worth,FL
Summary
Office professional managing schedules, payroll, filing, and daily administrative support in a busy medical setting. Handles accounts payable, computer data entry, and routine office tasks with accuracy to keep operations moving. Offers the dependable follow-through needed for an Administrative Assistant role with both front office and back office duties.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Bealls Dept Store
2024.09 - 2025
- Resolved customer questions and concerns at the service desk with a calm, professional approach.
- Trained new team members on store policies, register procedures, and customer service standards.
- Monitored front-end workflow to keep lines moving and service organized during busy periods.
- Handled cash drawer closing and bank deposits according to daily store procedures.
- Maintained accurate records, forms, and filing systems for front-end operations.
- Prepared daily opening and closing tasks to keep the service area organized and ready for customers.
- Managed front desk operations by greeting visitors, answering questions, and directing requests appropriately.
- Organized store documents and supply records to support consistent daily operations.
- Provided steady customer assistance while supporting team coverage and smooth daily operations.
Food Server
Apple bees
2016.06 - 2018.07
- Served 18 guests per shift with attentive table service and prompt response to requests.
- Builds repeat business by delivering friendly, consistent dining experiences that encourage guests to return.
- Coordinates orders with kitchen and front-of-house staff to keep service moving smoothly during busy shifts.
- Maintains a professional, welcoming presence while adapting to customer needs and supporting team standards.
Secretary, room prep., doctors assistant, payroll
Nightingale Preventative Care
2014.05 - 2016.07
- Prepared exam rooms with required medical supplies and supported daily room setup for providers.
- Ran blood work and assisted with patient care tasks during office visits.
- Ordered medical supplies and tracked office inventory to keep rooms stocked for daily operations.
- Entered appointment details into the computer and maintained accurate office records.
- Completed insurance, media, and bank runs to support front office operations.
Education
associates - psychology /Liberal Arts
Suffolk County Community College
Selden, NY, United States2018-01
Skills
- Payroll
- Accounts payable
- Filing
- Appointment scheduling
- Medical supply ordering
- Narcan training
- Patient communication
- Crisis intervention
- Safety planning
- Substance use support
- Crisis de-escalation
- Patient advocacy
- Care coordination
- Cash handling
- Cash drawer reconciliation
- Cash drawer balancing
- Front desk operations
- Records filing
- Secure document handling
- Records management
- Office opening procedures
- Office closing procedures
- Supply ordering
- Inventory tracking
- Telephone etiquette
- Patient intake
Affiliations
I have accomplished making it in to the PSI BETA, the national honors society of psychology. I am involved in many clubs and activities at SCCC, , helping animals, and human trafficking.
Organizing school activities.
My GPA stands as of today at 3.64
I have 9 credits till graduation, which are being done off campus, so I can seek and start the work I am most interested in.
Community Service
Ten Years of Community service teaching out of the Catholic church.
Bringing children to the sacrement of Conformation.
Dedicated my time to St. Phillip and James, St. James N.Y.
Good Shephard , Holbrook, New York.
Also, dedicated my time volunteering to coach basket ball to the children of ages seven to eight, SYAG organization.
Timeline
Customer Service Lead
Bealls Dept Store
2024.09 - 2025
Food Server
Apple bees
2016.06 - 2018.07
Secretary, room prep., doctors assistant, payroll
Nightingale Preventative Care
2014.05 - 2016.07
associates - psychology /Liberal Arts
Suffolk County Community College