JOHN EJEMBI
Lincoln
Summary
Result-oriented and customer-focused professional with more than 15 years of extensive experience in Project Management & Hospitality sectors; specializing in administration, retail operations, customer services, and team management. Committed to achieving and exceeding demanding targets and business objectives, whilst remaining focused on providing an optimum level of services. A poised team manager who thrives in fast-paced business environments with a complete set of skills, innovative ideas, and leadership capabilities to drive business growth and operational excellence. Contagious passion for high levels of customer service; cultivated and leveraged successful customers and employee relationships.
Overview
26
26
years of professional experience
Work History
Maintenance Supervisor
Nestle
01.2024 - Current
- Manages and leads a team of maintenance personnel in the day-to-day operations of maintenance activities for assets and equipment ensuring adherence to safety protocols and company standards.
- Monitoring and executing preventive maintenance schedules based on asset lifecycle and usage patterns, reducing equipment downtime and optimizing performance.
- Supervise, coach and develop maintenance team members, fostering a positive and safe work environment.
- Oversee daily maintenance projects, preventative maintenance and repair work, ensuring timely completion and adherence to quality standards.
- Coordinate work assignments, special projects and emergency repairs, collaborating with production and engineering departments.
- Ensure all maintenance activities comply with safety procedures, regulations and company policies including training and adherence to SOPs and cGMPs.
- Drive continuous improvement initiatives, such as Total production maintenance (TPM) to enhance plant performance and efficiency.
- Select, supervise and monitor the performance and repair of equipment, minimizing downtime and maximizing operational efficiency.
- Ensure accurate and complete documentation of maintenance activities including work orders, repairs and inventory management.
Asset Manager / Fleet Operations
Crete Carrier Corporation
01.2019 - 01.2024
- Performed supervisory responsibilities, as needed, to effectively manage drivers, including coaching, planning, assigning work, addressing complaints, and resolving problems.
- Planned and dispatched drivers based on available equipment and local criteria.
- Routed drivers to specific destinations as required by company policies.
- Balanced time off requests made by drivers with the operational needs to move freight.
- Communicated with drivers to optimize driver productivity and reduce driver turnover.
- Monitored driver logbook hours to comply with the Department of Transportation's regulations.
- Tracked all loads from the time of dispatch until delivery and resolves any issues.
Project Manager
FairAcres Hospitality Ltd
01.2013 - 01.2018
- Effectively manage and lead the project team, efficiently assist top management in the recruitment process of project staff and consultants, and skillfully deliver status reports to the project sponsor.
- Manage, organize, and administer project issues, examine progress and completion, accomplish and communicate project documentation, plans, and reports to top management, and ensure that clients' needs are met.
- Proficiently monitor the construction of an underground drainage system, coordinate with project team members regarding project status, and ensure compliance with government and safety regulations.
- Oversee site meetings, effectually evaluate the performance of the team on the tasks assigned, and facilitate the effective flow of information between team members.
- Led a team to England to recruit a dedicated project team, collaborating closely with the logistics division to support procurement of tools, equipment, and raw materials essential to project delivery.
Fleet Manager and Maintenance Administration
Metro Group/Kuramo Industries Nig. Ltd
01.2011 - 01.2013
- Skillfully administered repair and maintenance of the company's fleet on a monthly or quarterly basis, depending on the status of the vehicle, accomplished vendor management, and formulated budgets for spare parts procurement and replacement.
- Ensured proper insurance of the company's vehicles, examined installation of tracking device in all vehicles to avoid loss or theft, and ensured compliance with government regulations.
- Delivered regular training of drivers on proper road use and manners, and confirmed necessary repair and maintenance of all the vehicles.
- Confirmed the good working conditions of over 100 companies' fleet of vehicles to ensure safe and smooth running.
Assistant Revenue Manager
Adedayo, Adeleye and Associates
01.2009 - 01.2011
- Effectively delivered Tax & Management Consultancy for Private and Government institutions.
Duty Manager
Le Meridien Eko hotel and Suites
01.2006 - 01.2009
- Successfully managed and maintained the hotel lodging facility, monitored workers' performance, and ensured compliance with the company's rules and procedures.
- Effectively coordinated with other department managers regarding hotel activities, including weddings and exhibitions, administered ordering of supplies, and efficiently resolved customer complaints.
- Approved and signed allowances and rebates, authorized late departure charges, and ensured high standards of hygiene, quality customer service, health, and safety.
- Oversaw and delivered consistent quality customer experience in all food and beverage outlets, including banqueting, accomplished cost controls to increase profitability, and facilitated business development and customer satisfaction.
- Monitored the efficient handling of wake-up calls, managed VIP arrivals, and ensured the effectiveness of hotel security.
Reservations Agent
Le Meridien Eko hotel and Suites
01.2002 - 01.2006
- Attended customers' calls, responded promptly to the email queries, telephone calls, and enquiries from international travel agencies, and facilitated the customers regarding the reservation process.
- Drafted and formulated travel agents' commission every month, efficiently prepared a list of expected arrivals for the front office staff, and ensured smooth check-in of guests.
- Delivered support in preregistration activities, updated the front desk staff regarding cancellations or modifications promptly, and arranged guests' travel plans.
- Developed revenue and occupancy forecasts and kept a record of future room availability based on reservations.
- Maintained and administered reservation records, drafted letters of confirmation, and prepared invoices for group reservations.
Storekeeper
Simba Telecoms (MTN DEALER)
01.2001 - 01.2002
- Managed and organized the receiving of Sim packs and starter packs from MTN and issuance to sales representatives and the showroom.
- Accomplished stock counts of all SIM packs, recharge cards, and starter packs to avoid pilferage and capably supplied stock to sub-dealers.
Storekeeper
Oxford University Press PLC
01.2000 - 01.2001
- Oversaw inventory of books, administered procurement of stock, and successfully maintained store records.
- Capably issued books to sales representatives and direct customers, ensured safe keeping of books, and effectively handled receiving and stacking of books.
- Reconciled books balance with physical stock at frequent intervals by skillfully implementing the internal controls.
Education
Bachelor of Science Degree - Business Administration
Ahmadu Bello University
ZariaEffective project management -
Lagos Business School
Skills
- Transportation operations
- Hospitality Management
- Maintenance and Reporting
- Service Execution & Delivery
- Purchasing management
- Cash Management
- Stock Ordering & Inventory
- Administration & Coordination
- Bookkeeping & Record Management
- Project Management
- Store Management
- Team Management
- Hotel Management
- Recruitment & Selection
- Customer Service
Awards
- Best Employee of the Month Award, Eko Hotel and Suites, 2007
- Best Senior Manager of the year, Kuramo Industries Ltd, 2012
Timeline
Maintenance Supervisor
Nestle
01.2024 - Current
Asset Manager / Fleet Operations
Crete Carrier Corporation
01.2019 - 01.2024
Project Manager
FairAcres Hospitality Ltd
01.2013 - 01.2018
Fleet Manager and Maintenance Administration
Metro Group/Kuramo Industries Nig. Ltd
01.2011 - 01.2013
Assistant Revenue Manager
Adedayo, Adeleye and Associates
01.2009 - 01.2011
Duty Manager
Le Meridien Eko hotel and Suites
01.2006 - 01.2009
Reservations Agent
Le Meridien Eko hotel and Suites
01.2002 - 01.2006
Storekeeper
Simba Telecoms (MTN DEALER)
01.2001 - 01.2002
Storekeeper
Oxford University Press PLC
01.2000 - 01.2001
Bachelor of Science Degree - Business Administration
Ahmadu Bello University
Effective project management -
Lagos Business School