John-Elias Valentin
Allentown,PA
Summary
Self-motivated Area Manager with 3 years of experience in management and an in-depth knowledge of operational management techniques. Decisive and resourceful team builder versed in management and process improvement. Dedicated professional adept at cultivating partnerships and relationship-building across all demographics and management levels. Highly organized and with a solid record of accomplishment in meeting and exceeding business metrics. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Dynamic and reliable with exceptional communication skills, and shifts to offer valuable insights on problem-solving skills and more opportunities for new growth.
Overview
4
4
years of professional experience
Work History
Area Manager
FedEx Corporation
Northampton, Pennsylvania
04.2024 - Current
- Provided guidance on the implementation of new policies and procedures tactfully and passionately.
- Coached Ops Supervisors on developing effective strategies and building loyalty from their employees.
- Mentored team members by demonstrating best practices for productivity.
- Identified and developed top talent to promote performance-oriented culture.
- Revitalized underperforming team members and transformed productivity through targeted training.
- Monitored and evaluated performance to ensure goals were met.
- Reviewed staffing needs to ensure adequate coverage at all times.
- Inspected areas regularly to ensure compliance with safety regulations and standards.
- Investigated complaints/feedback promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between package handlers or supervisors in a professional manner promoting positive experiences.
- Managed day-to-day operations within the department, including assigning tasks, delegating work to staff, setting priorities and goals, and monitoring results.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback on areas of improvement.
Operations Manager
FedEx Ground
Northampton, PA
09.2021 - 04.2024
- Successfully created strong operational teams capable of fulfilling production demands. Assessed team members' performance to drive goal achievement and ensure continual improvement.
- Implemented operational procedures to meet quality standards, guiding employees on understanding and meeting customer needs and expectations.
- Monitored and improved efficiency of processes, team performance, and customer service. Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing through disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Package Handler Trainer
FedEx Ground
Northampton, PA
10.2020 - 09.2021
- Effectively trained newly hired individuals in warehouse operations by delivering practical instruction on adhering to procedures and maintaining standards. Demonstrated the appropriate methods for handling packages of diverse sizes, shapes, weights, and fragility.
- Monitored trainee performance during sessions to identify areas requiring improvement or additional guidance. Organized and documented training records, tracking the progress of each individual through regular evaluations.
- Provided advice to package handlers in order to help them achieve their individual goals within the company.
- Ensured compliance with company policies regarding safety standards when handling packages in the warehouse environment, and reported safety concerns to leadership for further investigation.
- Collaborated with Operations Managers to evaluate the effectiveness of our training and suggest changes as necessary.
Package Handler
FedEx Ground
Northampton, PA
07.2020 - 10.2020
- Efficiently loaded and unloaded packages in trailers, while also handling heavy packages.
- Packed boxes using organizational guidelines, and ensured safe transportation of packages by attaching load nets and rain shields.
- Utilized handheld scanner to accurately scan and sort packages for placement in designated trailers based on destination.
- Resolved conveyor system issues by clearing jams and blockages.
- Maintained a clean work environment by removing debris from the loading dock area.
- Kept up with safety procedures and correct lifting techniques to prevent injuries.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06-2020
Skills
- Document Control
- Organizational and Operational Management
- Talent review
- Relationship building and management
- Staff Training and Development
- Decision-Making
- Goal Attainment
- Quality Assurance
- Recruitment and hiring
- Staff Scheduling
- Employee Motivation
- Performance monitoring and evaluations
- Workflow Optimization
- Process Improvement
- Operational Efficiency
- Customer Service
- High-pressure Environments
- Safety Compliance
Accomplishments
Completed Mid-Level Management Onboarding
2x Peak All Star
2x Manager of the Month
Consistently maintained high satisfaction ratings
Timeline
Area Manager
FedEx Corporation
04.2024 - Current
Operations Manager
FedEx Ground
09.2021 - 04.2024
Package Handler Trainer
FedEx Ground
10.2020 - 09.2021
Package Handler
FedEx Ground
07.2020 - 10.2020
High School Diploma -
Liberty High School
Similar Profiles
Quirino Barbo IIIQuirino Barbo III
Yard Switcher/ Package Handler at FedEx CorporationYard Switcher/ Package Handler at FedEx Corporation
Michael KirkmanMichael Kirkman
Package Handler Trainer at FedEx CorporationPackage Handler Trainer at FedEx Corporation
Saul ArevaloSaul Arevalo
Special Assignment Sr NOSS Specialist at FedEx CorporationSpecial Assignment Sr NOSS Specialist at FedEx Corporation
Lamont NealLamont Neal
Operations Supervisor at FedEx CorporationOperations Supervisor at FedEx Corporation
Maxwell KlichMaxwell Klich
Cashier at Giant Food StoresCashier at Giant Food Stores