JOHN ENIMPAH
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Skilled computer technician qualified to upgrade networks, software and hardware. Enthusiastic professional with background initiating malware protection and promoting cybersecurity policies. Exceptional skills in Windows and SQL Server applications. Have the skills and the qualities to much the job description. Am a strong communicator who can work with anyone in a team. And will always provide outstanding customer service which will help retain customers and increase productivity. Have a track record of achievement in previous roles. For example, in the last job i was often praised by the manager for strong work ethic, reliability and flexibility, and also willingness to do tasks that were outside of my job description.
Now, if hired, i will always be a positive role model for the company.
I will need minimal supervision and monitoring and will always take ownership of my ongoing professional development so you always have a high performing member of your Team.
Overview
1822
1822
years of professional experience
Work History
Computer Technician
NAES Corporation
Tacoma, WA
09.202 - Current
- Linked computers to network and peripheral equipment
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Set up and maintained user accounts and client access
- Recovered critical information from data back ups to restore functionality
- Served as backup for staff members, responding to system failure and maintenance emergencies
- Performed troubleshooting to correct computer hardware and software malfunctions
- Adhered to safety protocols and policies to reduce workplace hazards
- Updated and replaced outdated drivers and software for computers and office machines
- Managed Over 20 to 40 customer calls per day
- Efficiently troubleshot and repaired THC Analyzer equipment to cut company costs and maximize productivity.
- Serviced Production equipment for expedient repair and minimal downtime.
Senior Information Systems Technologist
New Fortress Energy
Miami, FL
09.2017 - 09.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Linked computers to network and peripheral equipment
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Used diagnostic tools to identify hardware failures and replace non-functional components
- Recovered critical information from data back ups to restore functionality
- Increased productive by 12% developed and led security training and awareness program to ensure that employees and third parties understand their responsibilities as defined in security policies.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more
- Experience with active directory (AD) to include applying domain group policies
- Experience with VMware virtual network environment,
creating and maintaining multiple virtual servers based on VMware - Experience in Agile Methodologies
- Experience with System Backups, Network switch configuration
- 5+ years of experience Risk Management Framework (RMF) compliant
Education
Associate of Science - CISA- Certified Information Systems Auditor
04.2020
- Basic IT Security Concepts
- Network Architecture
- Information Security Risk Management
- Federal Information Security Management Act (FISMA)'s Risk Management Framework (RMF)
- Health Insurance Portability and Accountability Act
(HIPAA) - Health Information Trust Alliance (HITRUST)
- The Payment Card Industry Data Security
Standard (PCI DSS) - Third Party/Vendor Risk Management
- Information Technology General Controls (ITGCs)
Associate of Science - CompTIA A+ Certification
05.2018
Bachelor of Science - Mechanical Engineering Technology
06.2014
Skills
- Computer imaging
- Operating system testing
- Email account set up
- PC refurbishment
- Hardware and software installation
- Network component installations
- Virus and malware prevention
- Desktop and laptop installations
- Help desk support
- PC decommission management
- Peripheral repair
- Security best practices
- Inventory management
- Technical Support
- Technical Analysis
Professional Skills
Computer Set-Up
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Fixed hardware, devices and software to set up work stations for new employees.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
Problem-Solving
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Communication
- Answered over 10 calls and emails per day at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Communicated with vendors to locate replacement components and resolve advanced problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Summary of Qualifications
- Information Security Analytics C++ and Network Troubleshooting Specialist with five years of professional experience in cyber security. Proficient usage of several operating systems, including; Windows 7,8, and 10. Possesses CompTIA Security+ and CISA Certifications.
- PC hardware and software repairs and troubleshooting
- Setup computer work station and connect them to the network
- Diagnose and repair of computers, printers and network systems.
- Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems.
- Familiar with security standards and usability optimization.
- Effectively operates alone to troubleshoot and fix concerns.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Information Systems Technologist - New Fortress Energy
09.2017 - 09.2018
Intec Logic Global - Associate of Science, CISA- Certified Information Systems Auditor
CISUNIV - Associate of Science, CompTIA A+ Certification
Kwame Nkrumah University of Science And Technology - Bachelor of Science, Mechanical Engineering Technology
Computer Technician - NAES Corporation
09.202 - Current
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