John Enslow
North Ogden,UT
Summary
Dynamic and outgoing window washer and holiday light technician with 3 years of customer service experience seeking sales and technical roles. Pursuing a degree in Business Economics with a minor in Sales at Weber State University. Proven skills in people management and customer relationship building, complemented by a strong commitment to service and community engagement. Earned a lifesaving award during a year of volunteer work with a fire department, showcasing dedication to helping others. Eager to utilize technical knowledge and interpersonal skills to drive sales success and enhance customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Technician
Pro Window Wash & Holiday Lighting
Morgan, UT
10.2023 - Current
- Cleaned windows using a squeegee, cleaning solution, and various tools to remove dirt, grime, and debris.
- Maintained ladders and other equipment in good working condition.
- Ensured safety standards were met when accessing hard-to-reach areas.
- Assisted with interior window washing upon request.
- Responded promptly to customer inquiries about services offered.
- Provided detailed estimates for window cleaning services for clients.
- Followed all safety protocols while working on high rises or multi-story buildings.
- Replaced torn screens and caulked around windows to ensure weatherproofing.
- Inspected job sites prior to beginning work to determine the best approach for cleaning windows.
- Climbed ladders up to three stories high while carrying supplies safely.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Shop Hand
Mark H. Bott Co.
Ogden , UT
12.2022 - 06.2023
- Clean and prepare grave sites for burial services by removing debris, leveling the ground, and covering exposed soil with sod or grass.
- Install concrete vaults into gravesites using a crane or other lifting device.
- Assemble prefabricated burial vaults according to manufacturer's instructions.
- Load and unload burial vaults from delivery trucks using hand tools such as hammers, wrenches, and screwdrivers.
- Perform minor repairs on damaged burial vaults prior to installation.
- Ensure all safety procedures are followed while installing burial vaults at cemeteries.
- Maintain records of inventory levels of burial vault supplies and materials.
- Provide customer service to funeral directors regarding installation services offered by the company.
- Complete paperwork associated with each job site including time sheets, daily logs, and incident reports.
- Adhere to all local laws governing cemetery operations when installing burial vaults.
Suit Salesman
Holmes Clothing
Ogden, UT
03.2022 - 01.2023
- Greeted customers and provided information about products and services.
- Developed relationships with key accounts to increase sales volume.
- Demonstrated product features, benefits and use to potential buyers.
- Maintained a current knowledge of market trends and competitive activities in the sales area.
- Solicited orders from existing customers through phone calls and emails.
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
Seeking a Degree in Business Economics with a Minor in Sales -
Weber State University
Ogden, UTSkills
- Customer Service
- Project Management
- Multitasking and Organization
- Attention to Detail
- Performance Improvement
- Team Training
- Deadline compliance
- Customer rapport
- Payment Collection
- Efficient time management
- Safety Compliance
- Professional Appearance
- Invoicing
- Inventory Control
- Window Washing
- Strong Work Ethic
- Power Equipment Operation
- Minor Mechanical Repair
- Client Account Management
- Promotional support
- Sales Development
- Contract Preparation
- Product Sales
- Business Development
- Payment Processing
- Upselling
- Guest Relations
- POS System Operation
- Cultural Sensitivity
- Marketing knowledge
- Site preparation
- Sales experience
- Concrete mixing
- Project Planning
- Scheduling expertise
- Office Administration
- Emotional Support
- Administrative tasks
- Flexible Schedule
Certification
- First Aid / CPR / AED Certification - American Red Cross or American Heart Association.
- Health and Safety for Food Handlers Certification - ServSafe.
Affiliations
- Rock climbing and mountain biking
- Golfing
- Skiing
- Musician
- Weightlifting
- Hybrid Athlete Competition
References
References available upon request.
Timeline
Lead Technician
Pro Window Wash & Holiday Lighting
10.2023 - Current
Shop Hand
Mark H. Bott Co.
12.2022 - 06.2023
Suit Salesman
Holmes Clothing
03.2022 - 01.2023
- First Aid / CPR / AED Certification - American Red Cross or American Heart Association.
- Health and Safety for Food Handlers Certification - ServSafe.
Seeking a Degree in Business Economics with a Minor in Sales -
Weber State University
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