John Escamilla
IT Support Analyst Lead
Houston,TX
Summary
Attentive Desktop Support Technician with 21 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
4
4
years of post-secondary education
26
26
years of professional experience
Work History
IT Desktop Support Technician Lead
Weatherford International, Inc
Houston, TX
01.2000 - 05.2021
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Devised solutions to operations issues related to Dell and HP systems and Microsoft Windows 10 and Office o365, working closely via phone, email, live chat and web teleconference.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Computer Operator
Mustang Caterpillar
Houston, TX
08.1995 - 11.1999
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Generated reports covering details about data, system operation and error monitoring.
- Month end procedures which included the data processing for individual accounting periods.
- Assisted computer users with technical issues remotely and at workstations.
- The installation and configuration of operating systems and software programs such as Windows95, Window3.1 and MS Office97
- On-call services included with job duties
Education
High School Diploma -
Jersey Village High School
Houston, TX 08.1991 - 05.1995
Skills
New System Deployment
Timeline
IT Desktop Support Technician Lead
Weatherford International, Inc
01.2000 - 05.2021
Computer Operator
Mustang Caterpillar
08.1995 - 11.1999
High School Diploma -
Jersey Village High School
08.1991 - 05.1995
Similar Profiles
Murt MarshallMurt Marshall
Repair & Maintenance Technician at Weatherford International LtdRepair & Maintenance Technician at Weatherford International Ltd
Judith E. RiveroJudith E. Rivero
Catalog Coordinator at WEATHERFORD INTERNATIONALCatalog Coordinator at WEATHERFORD INTERNATIONAL
Long DaoLong Dao
Drilling Optimization and RTOC Support at Weatherford International PLCDrilling Optimization and RTOC Support at Weatherford International PLC
Catherine CruzCatherine Cruz
Front Desk Sales Associate at Blink FitnessFront Desk Sales Associate at Blink Fitness
Kathryn CordovaKathryn Cordova
General Biology & Chemistry Lab TA and Tutor at Abilene Christian UniversityGeneral Biology & Chemistry Lab TA and Tutor at Abilene Christian University