John Fallon
Olathe,KS
Summary
Innovative leader with over nine years of experience of coaching, managing, encouraging, and delegating teams ranging in size from 14 to 250+ associates. Utilize analytics and strong conflict resolution skills to ensure growth for team, company, and customers. Strong attention to detail with solid organization, communication, problem solving, and analytical skills.
Overview
11
11
years of professional experience
Work History
Service Advisor
New Concept Auto Service
06.2023 - Current
- Increased profits utilizing cost mark-up matrix for parts, labor, tires, and programming fees
- Guided clientele through specialized repairs specializing in Euro vehicles (Rolls Royce, Range Rover, BMW, Mercedes, Jaguar)
- Built trust with customers and co-workers by keeping them informed of progress or delays in repairs and projects.
Service Advisor
Burnett Automotive
10.2021 - 06.2023
- Explained and guided customers what repairs were needed based on severity of issue with vehicle
- Gave ETA of repair completion times
- Increased profits by using different vendors to lower the cost of parts, transmissions, and engines
- Read google reviews to find ways to improve customer experience and their time spent with us.
Store Manager
Batteries Plus Bulbs
06.2020 - 09.2021
- Increased retail sales over 20% for six continuous months
- Increased service sales over 30% for six continuous months
- Flexible to meet the needs of the business including peak seasons, special events, and working at multiple store locations
- Ability to effectively manage difficult retail situations.
Assistant Store Manager
Walmart
06.2018 - 03.2020
- Through team development, management, and coaching, increased sales and profit from the bottom two percent to the top 35 percent in the company
- Increased customer satisfaction score from 3.4 to 7.3 on a 10-point scale within the first year with the company
- Marketed activities to assist and promote productivity within a $55MM - $60MM store.
Network Engineer
Independent Contractor
11.2013 - 03.2018
- Configured, installed, and implemented start-up of network systems for commercial consumers
- Performed communication tests for network equipment including pinging, trace alerts, and network routes
- Researched consumer barriers and bounced VPN's, tunnels, modems, routers, and switches to restore functionality to the consumer.
Education
Bachelor of Science in Business Administration -
Baker University
Baldwin City KS12.2002
Skills
- Servant Leader
- Management
- Vendor Management
- Contract Negotiation
- Employee Engagement
- Coaching and Development
- Customer Relations
- Results Driven
- Analytic
- Marketing
- Detail Oriented
- Microsoft Proficient
- Delegation
- Logistics
- Conflict Resolution
- Customer Retention
Languages
English
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPersonal development programsHealthcare benefits401k matchPaid time offStock Options / Equity / Profit SharingInterests
Investing
Football
My kids
Grilling
Repairing vehicles
Timeline
Service Advisor
New Concept Auto Service
06.2023 - Current
Service Advisor
Burnett Automotive
10.2021 - 06.2023
Store Manager
Batteries Plus Bulbs
06.2020 - 09.2021
Assistant Store Manager
Walmart
06.2018 - 03.2020
Network Engineer
Independent Contractor
11.2013 - 03.2018
Bachelor of Science in Business Administration -
Baker University
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